Linda Kesler
Orlando,FL
Summary
Meticulous Banquet Captain bringing in-depth knowledge of event logistics coordination acquired over 30 years of related experience. Eager to apply a proven history of cultivating client loyalty and satisfaction to resort and conference operations.
Overview
31
31
years of professional experience
Work History
Banquet Captain
Hyatt Regency Orlando
Orlando, FL
02.1991 - 01.2022
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Directed and managed banquet functions for 2000-person event.
- Liaised with venue management to monitor logistics and timelines.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Interpreted instructions to schedule and set up events to client specifications.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Banquet Captain in training
Cocktails Catering
Orlando, FL
09.2022 - Current
Education
High School Diploma -
Continental High School
Continental OhioSkills
- Team Player
- Delegating Assignments and Tasks
- Dietary Specifications
- Employee Performance Evaluations
- Staff Leadership
- Operational Efficiency
- Guest Satisfaction
- Warm and Friendly
- Anticipating Problems
- Health Code Compliance
- Client Relationships
- Dietary Restrictions
- Event Cleanup
- Active Listening
- Disciplinary Action
Timeline
Banquet Captain in training
Cocktails Catering
09.2022 - Current
Banquet Captain
Hyatt Regency Orlando
02.1991 - 01.2022
High School Diploma -
Continental High School
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