Lenisha Phillips
Princeton,KY
Summary
Dynamic Lead Pharmacy Technician with a proven track record at Walmart, enhancing workflow efficiency and patient care through problem-solving and pharmacy software proficiency. Excelled in fostering teamwork and professional development, significantly reducing medication errors, and boosting productivity. Skilled in inventory control and order verification, consistently delivering high-quality service and improving patient satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Walmart
10.2014 - 01.2024
- Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
- Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
- Reduced medication errors, implementing strict quality control measures and double-checking procedures.
- Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
- Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
- Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
- Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
- Improved patient satisfaction by providing efficient and accurate prescription services.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Contributed to the success of flu shot clinics by efficiently administering vaccinations according to established protocols.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Cashier
Walmart
12.2011 - 10.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Education
High School Diploma -
Trigg County High School
Cadiz, KYNo Degree -
Hopkinsville Community College
Hopkinsville, KYSkills
- Problem-solving skills
- Pharmacy Software Proficiency
- Inventory Control
- Order Verification
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Pharmacy Technician
Walmart
10.2014 - 01.2024
Cashier
Walmart
12.2011 - 10.2014
High School Diploma -
Trigg County High School
No Degree -
Hopkinsville Community College