Lenisha Warren
Ann Arbor
Summary
Results-driven environmental services professional with a proven track record at Trinity Health, excelling in cleaning and sanitizing to enhance facility hygiene. Demonstrated strong team collaboration and leadership skills, optimizing workflows and training staff to achieve high cleanliness ratings and improve patient experiences. Committed to maintaining exceptional standards in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Environmental Services Housekeeper
Trinity Health
Ann Arbor, MI
10.2016 - Current
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment and utilized appropriate chemicals for diverse surfaces.
- Assisted in training new staff on safety protocols and cleaning procedures.
- Monitored inventory levels of cleaning supplies and communicated needs to management.
- Collaborated with healthcare staff to ensure timely room turnover for patient admissions.
- Implemented best practices for infection control to enhance facility hygiene standards.
- Adapted quickly to changing cleaning schedules based on hospital demands and emergencies.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Verified cleanliness and organization of storage areas and carts.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Cleaned elevators, glass, and planters in public areas.
- Documented and reported necessary facility and building repairs observed.
- Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
- Minimized disruptions to hospital operations with efficient coordination of housekeeping services around patient care schedules.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Team Leader
Evangelical Home of Saline
Saline, MI
01.2013 - 12.2015
- Led team meetings to enhance communication and address operational challenges.
- Developed training programs that improved staff performance and service quality.
- Streamlined workflows to increase efficiency in daily operations and resident care.
- Mentored junior staff, fostering professional growth and enhancing team dynamics.
- Evaluated processes, identifying areas for improvement in service delivery efficiency.
- Advocated for resource allocation aligning with organizational goals and resident needs.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Fairy’s Angels
Fairy Angels Cleaning Company
Ypsilanti, MI
08.2006 - 05.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Education
No Degree -
Ypsilanti High School
Ypsilanti, MISkills
- Cleaning and sanitizing
- Cleaning techniques
- Cleaning and sanitation
- Team collaboration
Timeline
Environmental Services Housekeeper
Trinity Health
10.2016 - Current
Team Leader
Evangelical Home of Saline
01.2013 - 12.2015
Fairy’s Angels
Fairy Angels Cleaning Company
08.2006 - 05.2008
No Degree -
Ypsilanti High School