Lenisse M Diaz Nieves
Winter Haven,Florida
Summary
Knowledgeable Customer Service with solid background in warehouse operations, including inventory management and order fulfillment. Successfully contributed to improving workflow efficiency and reducing downtime. Demonstrated proficiency in operating forklifts and managing stock levels.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Warehouse Worker
Amazon
07.2022 - Current
- Loaded, unloaded, and moved material to and from received lines and production areas.
- Consistently lifted materials weighing as much up to 50 pounds.
- Demonstrated flexibility in adapting to changes in job duties or shifts when necessary due to fluctuating workload demands.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Moved merchandise using center rider, tugger , agv , pallet jacks and hand trucks.
Sales Associate
Victoria's Secret & PINK
01.2019 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager
Charlotte Russe
08.2018 - 08.2019
- Cultivated cohesive team environment by providing clear direction and support.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Developed contingency plans with team to address potential disruptions.
- Established open lines of communication with team for feedback and suggestions.
Insurance Agent
Plan De Salud Federacion De Maestros
05.2012 - 09.2013
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Education
BBA -
University of Puerto Rico
Aguadilla, PR05-2002
Skills
Detail Oriented
Customer Service
Interpersonal Skills
Bilingual ( Spanish/English )
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Warehouse Worker
Amazon
07.2022 - Current
Sales Associate
Victoria's Secret & PINK
01.2019 - 02.2021
Assistant Manager
Charlotte Russe
08.2018 - 08.2019
Insurance Agent
Plan De Salud Federacion De Maestros
05.2012 - 09.2013
BBA -
University of Puerto Rico
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