Leniz Orozco
New Haven
Summary
Motivated program director with experience in behavioral health services.,Assisted in delivering high-quality mental health care to improve individual lives.,Supported the management of 14 diverse initiatives funded by various organizations.
Overview
12
12
years of professional experience
Work History
Director of Programs
Chrysalis Center Inc.
Hartford, CT
05.2025 - Current
- Oversee multi-million-dollar programs and contracts in support of the organization’s mission.
- Manage 14 diverse programs founded by (DMHAS (HUD), HOPWA/DOH, JDA, DOC, CSSD and City of Hartford Ryan White Part A.
- Supervise the Social Rehabilitation Services (REC) Program, delivering comprehensive support services for 200 clients with mental health and substance use disorders.
- Provided daily oversight and leadership across multiple housing and human services programs, ensuring compliance with agency standards and contractual obligations.
- Supervised Program Managers facilitated bi-weekly supervision, and ensured team adherence to documentation, training, and engagement benchmarks.
- Reviewed and audited contact hours, performance metrics, and documentation to drive service quality and client outcomes.
- Managed critical incident reporting.
- Conducted site inspections, coordinated in-service training, and participated in hiring, onboarding, and performance evaluations.
Program Director -Behavioral Health Clinic and oversee the Assist outpatient program.
Family Re-entry Community Resources for Justice
Bridgeport, CT
08.2021 - 01.2025
- Successfully built and led the development of a new Behavioral Health Clinic for adults and families in need, resulting in an increase from 50 to 100 clients a month. The clinic’s grand opening happens on September 6, 2022.
- Developed and implemented a comprehensive clinical care model that included evidence-based practices such as DBT and CBT, etc., which resulted in improved outcomes for clients with complex mental health needs.
- Conducted weekly staff meetings to review performance reviews and discuss any behavioral health concerns or issues that may arise during the week.
- Develop tools to manage monthly audits by the state department.
- I received a PASS rating for the Department of Public Health audit to obtain the Behavioral Health and Substance Abuse License for a new clinic.
- Received a PASS rating for Medicare/Husky audit (95%).
- Developed Care-Logic electronic system for the Behavioral Health clinic and the ASIST Program.
- Developed and implemented program policies and procedures in alignment with best practices and regulatory requirements.
- Managed all aspects of the daily operations; budgeting/financial management; recruitment and hiring; training and supervision; marketing and outreach; quality improvement initiatives; regulatory compliance (CMS); risk management (insurance).
- Developed and maintained collaborative relationships with community partners and stakeholders to enhance program effectiveness and ensure seamless referrals.
- Represented the program in meetings and presentations to stakeholders, advocating for the importance of mental health services and promoting program achievements.
- Stayed current on industry trends and best practices through ongoing professional development and attending relevant conferences and workshops.
- Communicated regularly with clinicians regarding progress notes, referrals to other professionals, and daily caseload.
- Ensure program operations and activities adhere to legal guidelines and internal policies.
- Hired and managed Manage a team treatment team (psychiatrist, MD and APRN.)
- Met with Connecticut State Representatives as part of the Non-Profit Alliance.
Program Manager for MDFT.
Boys and Girls Village
Bridgeport, CT
05.2021 - 07.2022
- Collaborated with interdisciplinary teams to ensure coordinated and holistic care for clients.
- Manage referrals, intakes, and case assignments while maintaining staff’s productivity and quality.
- Build and maintain relationships with other community stakeholders (e.i., DCF, schools, courts, probation advocates, police officers, and behavioral professionals)
Program Director
Recovery Network Program
Bridgeport, CT
01.2015 - 05.2021
- Develop the first Spanish male IOP group.
- Managed a team of clinicians and support staff, providing guidance, supervision, and performance evaluations.
- Developed and implemented quality improvement initiatives to enhance clinical outcomes and patient satisfaction.
- Collaborated with interdisciplinary teams to develop and implement care plans, ensuring comprehensive and coordinated patient care.
- Conducted regular audits and assessments to ensure compliance with regulatory requirements and quality standards.
- Facilitated staff training and development programs, ensuring ongoing professional growth and competence.
- Acted as a liaison between clinical staff, patients, and external stakeholders, fostering effective communication and collaboration.
- Managed clinical documentation and records, ensuring accuracy, confidentiality, and compliance with legal and regulatory requirements.
Education
Master in Mental Health Counseling - Concentration in Addiction and Trauma
Cambridge College
Springfield, Massachusetts01.2016
Bachelor of Arts - Mental Health
Southern Connecticut State University
New Haven, CT01.2012
Skills
- Bilingual –Spanish and English
- Clinical program development and management
- Staff supervision and leadership skills
- Strategic planning and implementation
- Regulatory compliance and quality assurance
- Collaboration and partnership building (EHR) system
- Crisis Intervention
- Cognitive Behavioral Therapy
- Clinical supervision and support
- Data analysis and program evaluation
- Strong communication and presentation
- Problem-solving and decision-making
- Budgeting and financial management
- Proficient in electronic health record
- Mental Health (counseling)
Affiliations
- Member of the Sound Community Services Board, New London, Connecticut.
- Member of CT CAN End Homelessness Policy & Advocacy Committee Membership MMW
- Former Member of the Community Advisory Board for the office of Violence Prevention, City of New Haven Department of Community Resilience.
Timeline
Director of Programs
Chrysalis Center Inc.
05.2025 - Current
Program Director -Behavioral Health Clinic and oversee the Assist outpatient program.
Family Re-entry Community Resources for Justice
08.2021 - 01.2025
Program Manager for MDFT.
Boys and Girls Village
05.2021 - 07.2022
Program Director
Recovery Network Program
01.2015 - 05.2021
Master in Mental Health Counseling - Concentration in Addiction and Trauma
Cambridge College
Bachelor of Arts - Mental Health
Southern Connecticut State University