Jenny Avitia
Cicero,IL
Summary
Bilingual English/Spanish public health and community engagement professional with leadership experience in programs, restorative justice, workforce development, and outreach. Known for client intakes, emergency needs assessments, accurate case documentation, and building trusted relationships that improve access to services for underserved communities.
Overview
2
2
Languages
1
1
Certification
Work History
Director of Programs
Envision Community Services
Pilsen / Chicago, IL
2024 - 2025
- Supported community-based programs focused on workforce development, street outreach, parent mentorship, and youth afterschool initiatives across South Side Chicago.
- Built partnerships with community organizations, government entities, and funders to strengthen resource access and improve care delivery for high-risk individuals.
- Supervised, trained, and developed program staff and volunteers, supporting inclusive, mission-driven team culture.
- Maintained data tracking and evaluation systems in Cityspan, preserving 100% data integrity and meeting public funding compliance requirements.
Manager of Restorative Justice & Public Health
Envision Community Services
Pilsen / Chicago, IL
2022 - 2024
- Facilitated community-led health initiatives such as the PlayStreets project in South Lawndale to promote neighborhood wellness and physical activity.
- Allocated resources and scheduled emergency services among multiple agencies to address social determinants of health.
- Managed client records and case notes using digital tracking networks to enhance care coordination.
- Conducted quality assurance on case records and client files, ensuring protection of sensitive information.
Workforce Development Supervisor
Envision Community Services
Pilsen / Chicago, IL
2021 - 2022
- Guided vulnerable populations, including individuals experiencing homelessness, justice-involved adults, and disengaged youth, through administrative documentation and social service onboarding to facilitate access to necessary support services.
- Connected community members to essential networks, enhancing access to career readiness programs, adult education resources, and critical resource navigation.
- Administered comprehensive intake procedures and conducted thorough skills and emergency barrier assessments for diverse clients.
Senior Service Coordinator / Office Administrator
Paramount Staffing
Oak Park, IL
2014 - 2020
- Managed high-volume client communications, leveraging bilingual skills to streamline application assistance, scheduling, and profile management for community members.
- Maintained accurate client and database tracking, ensuring timely access to organized critical records.
- Coordinated staffing schedules for Paramount Staffing clients and candidates.
- Managed candidate onboarding, paperwork, and start-date preparation.
- Tracked job orders, applicant updates, and placement details in staffing systems.
Office Administrator
Micron Metal Finishing
Bridgeview, IL
2010 - 2014
- Supported front-office communication, maintained vendor and customer files, and streamlined document workflows for efficient daily operations.
- Processed invoices, purchase orders, and vendor and customer payments with accuracy.
- Coordinated schedules across production, shipping, and customer service teams to support smooth workflow.
- Maintained office records for metal finishing operations, including vendor, customer, and employee files.
Education
Coursework - General Studies
Morton College
Cicero, IL01-2003
Skills
- Community Advocacy & Outreach: Public Health Navigation, Strategic Community Engagement, Street Outreach, Resource management, Crisis Intervention Support
- Case Management & Intake: Client assessments, Emergency Needs Identification, Document Verification, Privacy & Compliance (HIPAA alignment)
- Program Leadership: Cross-Functional Collaboration, Volunteer Coordination, Budget Allocation, Data Integrity & Reporting (CitySpan, Microsoft Excel)
- Linguistic & Professional Assets: Fluent Bilingual Communication (English/Spanish), Notary Public Services, Culturally Competent Care
Certification
Certified Notary Public State of Illinois / Cook County (Commission Exp. 11/25/2029), Case Manager Certification (Cohort 4) Metropolitan Peace Academy (Dec 2022)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Director of Programs
Envision Community Services
2024 - 2025
Manager of Restorative Justice & Public Health
Envision Community Services
2022 - 2024
Workforce Development Supervisor
Envision Community Services
2021 - 2022
Senior Service Coordinator / Office Administrator
Paramount Staffing
2014 - 2020
Office Administrator
Micron Metal Finishing
2010 - 2014
Coursework - General Studies
Morton College