Lenka Smith
Intermountain Healthcare
Henderson,NV
1
Certification
8
years of professional experience
Detail-oriented Certified Pharmacy Technician with expertise in customer service, HIPAA compliance, and workflow optimization. Committed to enhancing patient experiences through effective communication and problem-solving.
Work History
Certified Pharmacy Technician
1 Year 5 Months- Executed tasks autonomously to meet deadlinesyy in a phone- based environment, while maintaining a high degree of confidentiality and professionalism when servicing the needs of doctors offices, pharmacists or patients over the phone
- Coordinate with care teams if they identify barriers preventing patients from receiving their refills
- Contact patients and assist/remind them in obtaining refills on their medications from their respective pharmacy, whether it be retail, independent, or mail order pharmacy
- Work to ensure patients have a seamless experience and first call resolutions
- maintain a balance of productivity, quality and timeliness of job accountabilities
- Create and support an environment that fosters teamwork, cooperation, respect, and diversity
- Serve as a liaison between patients, providers, and pharmacists
Pharmacy Technician
6 Years 9 Months- Processed and dispensed medications accurately according to prescriptions and regulatory guidelines.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies and products.
- Trained new pharmacy technicians on operational procedures and customer service best practices.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
Education
Diploma in Pharmacology - Pharmacy Technician
- Gained diverse education and experience in pharmacology
- Knowledge of brand and generic named drugs
- dosage calculations
- Knowledge of FDA, DEA and HIPAA Laws
- Insurance verifications, Third party rejections and Authorizations
Associate of Applied Science - Information Technology
- [3.5] GPA
Skills
Data entry
Attention to detail
Customer service
HIPAA regulations
Cerner / Epic / Touchworks
Workflow optimization
Communication
Sterile compounding
Prescription verification
Time management
Multitasking and organization
Insurance verification
Relationship building
Problem-solving skills
Inbound / Outbound Phone etiquette
Computer knowledge
Certification
- CPhT - Certified Pharmacy Technician
- Nevada Board of Pharmacy
Timeline
Certified Pharmacy Technician
Intermountain Healthcare
03.2025 - CurrentRead More
Pharmacy Technician
CVS Coram
04.2018 - 01.2025Read More
Brightwood College
Diploma in Pharmacology from Pharmacy Technician
Read More
Chattanooga Community College
Associate of Applied Science from Information Technology
Read More