Lenna Tran
Denton,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
1
1
year of professional experience
Work History
Sales Representative
Touchstone Direct
12.2023 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and implemented sales strategies to increase profits.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Car Salesman
Wilson Motors Ford
09.2023 - 12.2023
- Increased car sales by effectively demonstrating vehicle features and benefits to potential customers.
- Developed strong customer relationships, resulting in repeat business and referrals.
- Achieved dealership sales goals with consistent follow-up on leads and proactive communication with clients.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
Crew Member
Chipotle
05.2023 - 08.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Education
Business And Marketing
Western Texas College
Snyder, TX05.2027
High School Diploma -
Denton High School
Denton, TX05.2023
Skills
- Customer Retention
- Sales Closing
- Business Development
- Process Improvement
- Persuasive Negotiator
- Customer Service
Timeline
Sales Representative
Touchstone Direct
12.2023 - Current
Car Salesman
Wilson Motors Ford
09.2023 - 12.2023
Crew Member
Chipotle
05.2023 - 08.2023
Business And Marketing
Western Texas College
High School Diploma -
Denton High School