Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Lenna Tran

Aubrey

Summary

Dedicated and motivated professional committed to delivering exceptional service in every role. Strong work ethic and passion for excellence. Consistently strives to exceed expectations. Possesses a natural ability to adapt and learn quickly, making highly coachable and open to new opportunities for personal and professional growth.

Overview

2
2
years of professional experience

Work History

Sales Representative

Zintex Remodeling Group
Lewisville
10.2024 - Current
  • Coordinated schedules for design consultants to enhance project request reviews.
  • Analyzed customer feedback to inform product and service enhancements.
  • Developed relationships with existing clients to ensure high levels of satisfaction.
  • Maintained detailed records of all sales and prospecting activities.
  • Reviewed monthly performance metrics against targets established by management.
  • Organized solutions and feedback based on identified customer needs.
  • Responded to inquiries from prospective customers regarding product features.
  • Managed inbound and outbound calls to nurture leads effectively.

Sales Representative

Touchstone Direct
12.2023 - 02.2024
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed and implemented sales strategies to increase profits.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Sales Representative

Utility Valet LLC
02.2023 - 08.2023
  • Consistently achieved 50% closure rate when selling internet and home security to both warm and cold leads.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Crew Member

Chipotle
05.2023 - 08.2023
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Education

Business And Marketing

Western Texas College
Snyder, TX
05.2027

High School Diploma -

Denton Highschool
Denton, TX
05.2023

Skills

  • Customer Retention
  • Sales Closing
  • Relationship management
  • Persuasive Negotiator
  • Customer Service
  • Relationship Building
  • CRM proficiency
  • Strong Communication and Interpersonal Skills
  • Honest and Dependable
  • Customer needs assessment

Additional Information

Volunteer Work:


  • Shop Worker for Cross Church of Denton
  • Coach for Fall league of women's varsity basketball team for Denton Highschool.
  • Children's assistant for Calvary Church in Synder, TX.



References

References available upon request.

Timeline

Sales Representative

Zintex Remodeling Group
10.2024 - Current

Sales Representative

Touchstone Direct
12.2023 - 02.2024

Crew Member

Chipotle
05.2023 - 08.2023

Sales Representative

Utility Valet LLC
02.2023 - 08.2023

Business And Marketing

Western Texas College

High School Diploma -

Denton Highschool

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