LENNAY SANTIAGO
Charlotte,NC
Summary
Results-driven Senior Business Analyst with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with offering 5+ years of business, marketing, and billing industry success. Senior Business Analyst successful at responding to shifting business needs and priorities. Well-versed in operational assessment strategies and functional analysis methodologies for businesses of different sizes. Quantitative expert with comprehensive approach to analytical projects, business reporting and process improvements.
Overview
11
11
years of professional experience
Work History
Chief Executive, CEO
Angela’s Abundance Nonprofit Organization
10.2023 - Current
- Angela’s Abundance, Inc is an organization exclusively for charitable purposes
- We are committed to providing Community outreach and experiences for those in inner city neighborhoods
- We strive to be the bridge that connects the community
- Angela’s Abundance purpose is to reach children and adults through community events that will serve as an experience to be exposed to holiday gatherings, youth enhancement and drives for all ages
- We are advocates for diversity and inclusion striving to create safe environments to celebrate all cultures and bring new perspectives to the table
- We value the experience of being included, involved, valued, and respected
- All funds whether income or principle and whether acquired by gift or contribution or otherwise shall be devoted to said purposes.
Senior Business Solutions Analyst
Charter Communications
05.2019 - Current
- Billing Design Analysts are responsible for analysis, documentation, and creating billing solutions for both ICOMS and CSG billing systems
- Billing Design Analysts will ensure billing solutions meet specified and approved requirements from our internal customers as well as Billing Executive leadership
- Maintain and perform updates to parameters on the billing platform (production, training, and test) Working closely with ICOMS/CSG, SQL, and excel.
- Review and validate parameter updates and configuration as required to ensure continuity and system integrity
- Participate in billing system release/upgrade activities and assume a support role for scheduled releases
- Specifically, within Data Standards, providing data standard codes, and ensures we are following data standard guidelines.
- Championed change management initiatives within the organization, fostering a culture of continuous improvement and innovation.
Level 2 Systems Analyst
04.2017 - 08.2017
- In collaboration with front-end representatives and modifies business rules in software applications to support organizational needs
- May design, build, test, debulk and install
- Assists with the planning, design, development, and installation of assigned systems
- May manage projects when requested
- Working closely with ICOMS, SQL, Sales Force and excel
- Closely working with the centralized group covers all the Eastern, Midwest and BHN regions, which provides up-to-date reporting for over 2 million residential MDU, dwelling units
- Billing operations utilizes multiple programs such as: ICOMS, reporting tools, MS excel, Viewpoint, Egnyte/M3, Coin and Bright house Network Applications
- Examines & validates data prior to database entry based on knowledge of operation practices, trends, etc.
Assistant Manager
Jimmy Jazz
01.2013 - 02.2017
- In the absence of the Store Manager the responsibility of the Assistant Store Sales Manager is to manage the operations and to maximize sales and profitability within the store to which they are assigned
- Responsible for the Supervision of Sales Associates
- Responsible for the development of action plans that drive sales based on the strategies developed by the Store Sales Manager, the District Sales Manager and/or the Company
- Accountable for maximizing sales and profits within their store
- Accountable for the highest standards in customer service, sales training, merchandising, inventory control, and store maintenance within their store
- Responsible for the training of the Sales Associates on how to best manage people for maximum results
- Responsible for the interviewing, hiring, and salary recommendations for the Sales Associates within their store
- Responsible for adapting visual merchandising guidelines and standards to their store
- Responsible for the assignment of work for the Sales Associates working in their store
- Responsible for the recommendation of disciplinary action (up to and including termination) of non-performers working within their store
- Accountable for protecting the Company's assets by understanding and following inventory and management controls.
Education
Master of Business Administration - Business Administration
Keller Graduate School of Management
08.2019
Bachelor of Science - Business Administration
Winston Salem State University
05.2015
Skills
- Excellent communications skills
- Interpersonal and relationship skills
- Research and due diligence expert
- Excel Expert /SQL
- Organizational Growth
- Strategic Visioning
- Operational Excellence
- Adaptability and Resilience
- Training and support
- Requirements Gathering
- Project Management
- Stakeholder Management
- Systems Analysis
Affiliations
- Women in Telecommunications, WICT
- Angela's Abundance Nonprofit Organization
Timeline
Chief Executive, CEO
Angela’s Abundance Nonprofit Organization
10.2023 - Current
Senior Business Solutions Analyst
Charter Communications
05.2019 - Current
Level 2 Systems Analyst
04.2017 - 08.2017
Assistant Manager
Jimmy Jazz
01.2013 - 02.2017
Master of Business Administration - Business Administration
Keller Graduate School of Management
Bachelor of Science - Business Administration
Winston Salem State University
Similar Profiles
Elizabeth Ann WebbElizabeth Ann Webb
Project Manager Intern at The Squirrel Nonprofit OrganizationProject Manager Intern at The Squirrel Nonprofit Organization
Artemy SubbotinArtemy Subbotin
Volunteer at St. John Give Hope Nonprofit OrganizationVolunteer at St. John Give Hope Nonprofit Organization
Mileidy Cano LopezMileidy Cano Lopez
Leadership Team Member at Nonprofit OrganizationLeadership Team Member at Nonprofit Organization