LENNAYAH LAWRENCE
Racine,WI
Summary
Seasoned Customer Service Associate with a proven track record at the Department of Transportation, adept in multitasking and maintaining professional poise under pressure. Demonstrated adaptability and excellent communication skills and an expert in organizational tasks and prioritizing customer needs.
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Department of Trasportation
01.2024 - Current
- Provide exceptional customer service and problem solving to customers in a face-to-face environment
- Demonstrate strong communication skills while interacting with customers in person, via email or by phone.
- Display professionalism when dealing with difficult customers by remaining calm under pressure.
- Employ active listening techniques to understand customers’ needs and provide appropriate solutions.
- Performed data entry tasks accurately and efficiently using computer software programs.
DMV Customer Service Representative
Department of Motor Vehicles
11.2023 - Current
- Assisted customers in navigating complex DMV processes to ensure compliance with regulations.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships and satisfaction.
- Managed appointment scheduling systems to optimize service delivery and reduce wait times.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Streamlined documentation processes resulting in improved accuracy of records and reduced processing time.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Crew Manager
Little Caesar’s Pizza
08.2022 - 02.2024
- Collaborated with other departments within the organization to facilitate cross-functional projects.
- Enforced disciplinary action when necessary while maintaining a fair work environment.
- Monitored daily tasks to ensure compliance with regulations and company objectives.
- Trained new hires on proper job procedures while upholding high standards of quality control.
- Scheduled and received deliveries and verified goods received against paperwork.
- Investigated and resolved complaints regarding food quality and service.
Crew Member
Little Caesar’s Pizza
05.2021 - 08.2022
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cash handling duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Completed all store opening and closing procedures.
- Adhered to company policies and procedures while completing daily tasks.
Skills
- Multitasking
- Attention to Detail
- Adaptability
- Understanding Customer Needs
- Work Prioritization
- Organizational Skills
- Customer Data Confidentiality
- Excellent Communication
- Professional Demeanor
- Self Motivation
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Accomplishments
Over the years of working with the state I have increased my processing time by two minutes , during the time when REAL id came out which was May of this year my processing time was a average 7.5 minutes . But during REAL id week it increased to 5.3 minutes . On top of my processing time increasing my customer service was also always being complimented from time to time . Customer reviews go straight to our head quarters to be reviewed good or bad, than to our supervisor will advise us and the team to give us a little up lift through the day but with time increasing and customers complements during the most busiest week of the year almost 20 employees in the whole state at different locations were given an 2000$ bonus to how well we have been preforming our jobs . 3 employees from my location were chosen and I was one of them .
Languages
English
Full Professional
Timeline
Customer Service Associate
Department of Trasportation
01.2024 - Current
DMV Customer Service Representative
Department of Motor Vehicles
11.2023 - Current
Crew Manager
Little Caesar’s Pizza
08.2022 - 02.2024
Crew Member
Little Caesar’s Pizza
05.2021 - 08.2022