Lennette Dillon
Huntington Beach,CA
Summary
Results-driven Product Solutions Engineer with over 25 years of experience in driving sales growth, revenue generation, and building strategic partnerships. Expertise in cultivating and managing key relationships to achieve mutual success. Strong communicator and leader, skilled in collaborating with cross-functional teams to deliver impactful business solutions. Passionate about contributing to the success of dynamic organizations by leveraging extensive experience to drive business growth and deliver measurable outcomes.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
43
43
years of professional experience
Work History
Product Solutions Engineer
SYSPRO Impact Software, Inc.
01.2000 - 01.2025
- Leveraged expert product knowledge and design capabilities to provide exceptional technical guidance and support to clients and partners across our ecosystem, ensuring seamless solution alignment and value delivery
- Spearheaded the setup and maintenance of hosted cloud demonstration systems for both internal teams and channel partners, overseeing the configuration, installation, and integration of all ERP and ISV partner products to optimize sales presentations and customer engagement
- Delivered dynamic, high-impact demonstrations of complex solutions, showcasing how our products streamline business operations, increase efficiency, and drive growth for clients
- Enhanced sales conversion rates by crafting and delivering engaging, insightful product demonstrations that directly addressed the needs and challenges of prospective clients
- Designed, developed, and delivered comprehensive training and demonstration tutorials, empowering both internal teams and partners with the knowledge and tools needed to drive successful adoption of new software features
- Created and implemented a comprehensive channel partner onboarding program, accelerating new partner onboarding and ensuring rapid understanding of company products, sales processes, and the partner demonstration platform to drive immediate impact
- Built strong sales relationships and consistently navigated sales cycles with ease, resulting in a proven track record of successfully closing deals and driving business growth
Product Support Specialist
Northrup Grumman
01.1982 - 01.1999
- Conducted comprehensive audits and reconciliations of inventory control systems, driving significant improvements in system integrity, accuracy, and efficiency
- Analyzed supplier performance and competencies, identifying key trends and redirecting business strategies to optimize supplier relationships and streamline operations
- Managed Quality Deficiency returns from international and government entities, ensuring timely resolution while directly reporting to the Government ACO for efficient oversight and compliance
- Maintained rigorous quality systems documentation, overseeing change control processes and ensuring all records adhered to established standards, procedures, and regulatory requirements
- Oversaw warranty repair claims, ensuring timely processing in alignment with Basic Ordering Agreements
- Designed and implemented a customized tracking system to streamline and improve this function
- Issued and meticulously tracked controlled documents, ensuring compliance with internal procedures and systems to maintain document integrity and support operational efficiency
Education
Accounting/Bookkeeping -
Coastline Community
01.1980
Skills
- Manufacturing/Distribution
- Quality Management
- ISO Certifications
- Business process improvement
- Training program development
- Sales support
- Requirements gathering
- Instructional design
Skills
25 years of ERP experience, Microsoft Office, SharePoint, Solid written and verbal communication skills, Leadership experience/small team management, Manufacturing & Distribution, Quality Management, ISO Certifications, CAD SolidWorks
Timeline
Product Solutions Engineer
SYSPRO Impact Software, Inc.
01.2000 - 01.2025
Product Support Specialist
Northrup Grumman
01.1982 - 01.1999
Accounting/Bookkeeping -
Coastline Community
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