Lennon (Bee) Kloss
Worthington,Ohio
Summary
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Mochinut - Columbus
Columbus, OH
03.2025 - 08.2025
- Greeted and welcomed customers, ensuring a positive first impression.
- Assisted in managing customer orders, maintaining accuracy and efficiency.
- Operated point-of-sale systems for seamless transaction processing.
- Maintained cleanliness and organization of front-of-house areas to enhance customer experience.
- Collaborated with team members to ensure timely food preparation and delivery.
- Handled customer inquiries and resolved issues promptly to foster satisfaction.
- Monitored inventory levels, assisting in restocking supplies as needed for optimal service flow.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Team member
Great Harvest Bread Co
Columbus, OH
11.2023 - 02.2025
- Assisted customers with product selection, enhancing overall shopping experience.
- Supported daily operations by preparing fresh bread and pastries, ensuring quality standards.
- Maintained cleanliness and organization of workstations, promoting a safe environment.
- Collaborated with team members to optimize workflow during peak hours.
- Executed cash handling procedures accurately at the register, maintaining financial integrity.
- Adapted quickly to changing tasks in a fast-paced environment, ensuring efficiency in service delivery.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
Education
Bachelor of Arts - Criminology
Ohio University
Athens, Ohio05.2029
High School Diploma -
Thomas Worthington High School
Worthington, Ohio05.2025
No Degree -
Columbus State Community College
Columbus, Ohio05.2025
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Multitasking and organization
- Point of sale systems
- Punctuality and reliability
- Cleaning
- Open-close procedures
LANGUAGES
English, Beginner level
Japanese
Timeline
Front of House Employee
Mochinut - Columbus
03.2025 - 08.2025
Team member
Great Harvest Bread Co
11.2023 - 02.2025
Bachelor of Arts - Criminology
Ohio University
High School Diploma -
Thomas Worthington High School
No Degree -
Columbus State Community College