Lennon Garcia
San Francisco,CA
Summary
offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
6
6
years of professional experience
Work History
Host
Four Seasons Hotel
San Francisco, California
01.2024 - Current
- Greeted guests and gathered information to seat groups or place on waitlist.
- Communicated guest preferences to kitchen staff to enhance dining experiences effectively.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Processed payments from customers using a POS system.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Took beverage orders and served drinks during peak mealtimes.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Accepted payments from guests for dine-in and take-out foods.
Minibar Attendant
Four Seasons Hotel
San Francisco, California
06.2022 - 01.2024
- Maintained inventory levels of mini bar supplies and beverages.
- Ensured cleanliness and organization of mini bar areas in guest rooms.
- Delivered prompt and courteous service to guests regarding mini bar requests.
- Assisted in training new staff on mini bar procedures and standards.
- Collaborated with housekeeping to ensure timely replenishment of mini bars.
- Performed daily opening and closing procedures according to established guidelines.
- Restocked glassware, ice buckets, condiments, and other necessary supplies for the mini bar.
- Performed basic maintenance tasks such as wiping down shelves and countertops.
- Followed health and safety guidelines while handling food and beverages.
Line Cook
Genji LLC / Sushi
Sonoma, CA
10.2021 - 12.2021
- Sanitized counters, knives, utensils, plates and other items used in food preparation.
- Safely utilized knives and other sharp instruments to prepare fish for sushi-making.
- Conversed with patrons and explained different sushi menu items and what ingredients were used in preparation.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Front Desk Receptionist
Olde Anchor
Penngrove, CA
11.2020 - 08.2021
- Handled payment processing and provided customers with receipts and proper bills and changes.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions, and direct.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and verified reasons for visits and appointment information.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
Education
High School Diploma -
Ruth Asawa S.O.T.A
Portola Dr06-2020
Skills
- Foodservice Sanitation
- Quality Assurance
- Customer Service
- Graphic Arts Design
- Art Composition
- Traditional Fine Art Skills
Timeline
Host
Four Seasons Hotel
01.2024 - Current
Minibar Attendant
Four Seasons Hotel
06.2022 - 01.2024
Line Cook
Genji LLC / Sushi
10.2021 - 12.2021
Front Desk Receptionist
Olde Anchor
11.2020 - 08.2021
High School Diploma -
Ruth Asawa S.O.T.A