Lennox "Lilyann" Fox
Kinsley,Kansas
Summary
Friendly Help Desk Technician with 2 years of quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
5
5
years of professional experience
Work History
INTRUST Bank - ITCS 1 Technician
Ennovar
06.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Provided Tier 1 IT support to non-technical internal users through remote support services.
- Documented support interactions for future reference.
Textron Aviation - Level 1 Helpdesk
Ennovar
08.2022 - 06.2023
- Logged support tickets and closed when issues were resolved.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
IT Apprentice
Kinsley Highschool
12.2021 - 05.2022
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Gained experience in software & hardware troubleshooting.
- Installed network cables and switches to upgrade internal phone system
Waiter / Cook
Romano's Pizza
05.2019 - 08.2022
Education
BBA - Management Information Systems
Wichita State University
Wichita, KS07.2025
Skills
- Customer Service
- Technical Support
- Technical Troubleshooting
- Microsoft Office Support
- Ticket Support System Documentation
- Windows 10/11 Support
Timeline
INTRUST Bank - ITCS 1 Technician
Ennovar
06.2023 - Current
Textron Aviation - Level 1 Helpdesk
Ennovar
08.2022 - 06.2023
IT Apprentice
Kinsley Highschool
12.2021 - 05.2022
Waiter / Cook
Romano's Pizza
05.2019 - 08.2022
BBA - Management Information Systems
Wichita State University
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