Rosalinda Galicia
Palestine,TX
Summary
I am a self-motivated dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bank Teller 1
Regions
03.2023 - Current
- Making sure deposits are made, handling withdrawals, ensuring correct handling of money, processing business deposits and filing them in a timely manner, actively listening to customers and addressing their needs.
Customer Service Representative
DENTISTRY FOR CHILDREN
06.2022 - 01.2023
- Answering phones, demonstrating great patience, checking insurance, checking emails, preparing hospital paperwork, checking out patients, setting appointments, cleaning schedule.
Treatment Coordinator
Cherokee Dental
02.2022 - 06.2022
- Greeting patients, checking them in, ensuring paperwork is up to date, filing, faxing, emailing, explaining treatment pricing, checking insurance, answering phones, pulling charts, making appointments, confirming appointments, collecting balances, taking payments.
Financial Advisor
Family Smiles
03.2020 - 02.2022
- Greeting patients, checking them in, verifying insurance information, taking payments, rescheduling appointments, making appointments, preparing end-of-day reports, answering phones, creating payment plans for patients.
Sales Manager
Buddy's Home Furnishings
08.2019 - 03.2020
- Answering phones, greeting customers, managing marketing flyers, organizing and cleaning, scheduling deliveries and pickups, taking payments, calling past due accounts.
Customer Service Representative
The Results Companies
04.2018 - 07.2019
- Managing customer accounts, resolving customer issues, booking appointments for clients, working in the inbound call center, collecting and documenting orders.
Office Management Agent
Farmers Insurance Group
07.2008 - 04.2018
- Managing office, processing collections, deposits, billing, and orders on a daily basis, processing payments, processing mail, responsible for outgoing communications.
Education
High school or equivalent -
Palestine High School
Palestine, TX05.2003
Skills
- Receptionist
- Sales
- MS Office
- Data Entry
- Cold Calling
- Salesforce
- Account Management
- Inventory Management
- Bilingual (10 years)
- Office Manager Experience
- Sales Management
- Management
- Insurance Verification
- Financial Services
- Outside Sales
- CRM Software
- Medical Billing
- Insurance Sales
- Inside Sales
- Financial Planning
- Spanish
- English
- Customer service
- Marketing
- Organizational Skills
- Computer Skills
- Negotiation
- Leadership
- Communication skills
- Microsoft Excel
- Typing
- Call center
- B2B Sales
Money Handling
Deposit and withdrawal management
Cash counting
Professionalism and Courtesy
Certification
Driver's License
Additional Information
Bilingual
Assessments
Customer focus & orientation, Proficient, 01/01/22
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bank Teller 1
Regions
03.2023 - Current
Customer Service Representative
DENTISTRY FOR CHILDREN
06.2022 - 01.2023
Treatment Coordinator
Cherokee Dental
02.2022 - 06.2022
Financial Advisor
Family Smiles
03.2020 - 02.2022
Sales Manager
Buddy's Home Furnishings
08.2019 - 03.2020
Customer Service Representative
The Results Companies
04.2018 - 07.2019
Office Management Agent
Farmers Insurance Group
07.2008 - 04.2018
High school or equivalent -
Palestine High School
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