Lenny Cerros
Robbinsdale,MN
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at Divine House Inc. Excelled in enhancing office efficiency and client satisfaction through exceptional organization skills and a professional demeanor. Proven track record in streamlining appointment scheduling and improving client relations, leveraging tech-savviness and empathetic communication to achieve a 20% increase in customer satisfaction.
Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Friendly Scheduler/Patient Care Coordinator that gave me the experience of carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
6
6
years of professional experience
Work History
Appointment Scheduler
Nura Pain Clinic
01.2024 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled appointments for all departments, including Surgery Center.
- Updated insurance information for all patients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
- Set up appointments with interested customers according to schedule availability.
Patient Coordinator
Nura Pain Clinic
01.2024 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Worked with patients to schedule tests and procedures.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
Youth Care Worker
Prairie Lakes Youth Programs
02.2023 - 01.2024
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Completed clear and concise documentation of youth behavior and actions.
QA Receptionist
Divine House Inc.
10.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Human Service/Program Coordinator
Divine House Inc.
06.2019 - 02.2023
- Facilitated client growth by providing guidance on goal-setting and self-improvement strategies.
- Aided families in navigating complex systems related to healthcare, education, legal matters, or public benefits programs.
- Conducted home visits to assess living conditions and provide recommendations for improvement, promoting overall health and safety.
- Supported clients in achieving self-sufficiency by working closely with them to develop personal budgets and financial management skills.
- Educated clients about available resources within the community to help address their unique needs or concerns.
- Maintained accurate case files and records, ensuring efficient tracking of client progress and compliance with agency requirements.
- Mentored junior staff members by providing guidance and support, leading to improved overall team performance.
Education
Diploma For Medical Assistant - Health And Wellness
Ridgewater College
Willmar, MN12.2022
Diploma -
Cliffside Park High School
Cliffside Park, NJ06.2015
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Scheduling appointments
- Data inputting
- Office administration
- File management
- Administrative support
- Mail handling
- Multi-line telephone operation
- Clerical support
- Calendar management
- Professional demeanor
- Documentation and reporting
- Typing speed
- Office management
- Tech-Savvy
- Bookkeeping
- Basic accounting
- Database administration
- Spreadsheet tracking
- Front desk operations
- Office supply inventory control
Languages
Spanish
Full Professional
Timeline
Appointment Scheduler
Nura Pain Clinic
01.2024 - Current
Patient Coordinator
Nura Pain Clinic
01.2024 - Current
Youth Care Worker
Prairie Lakes Youth Programs
02.2023 - 01.2024
QA Receptionist
Divine House Inc.
10.2022 - 02.2023
Human Service/Program Coordinator
Divine House Inc.
06.2019 - 02.2023
Diploma For Medical Assistant - Health And Wellness
Ridgewater College
Diploma -
Cliffside Park High School
Similar Profiles
Kaylee GrieveKaylee Grieve
RN, Ambulatory Surgery Center at NURA Precision Pain ClinicRN, Ambulatory Surgery Center at NURA Precision Pain Clinic
Reggie Gutierrez, LVNReggie Gutierrez, LVN
Office Manager at Shaw Pain ClinicOffice Manager at Shaw Pain Clinic
Haley OrickHaley Orick
Medical Receptionist and Medical Assistant at The Ohio Pain ClinicMedical Receptionist and Medical Assistant at The Ohio Pain Clinic