Lenny Romero
Tulsa,OK
Summary
Bilingual professional (Spanish and English) with over 15 years of experience providing financial services, administrative services to clients in an efficient manner and meeting performance metrics, specializing in career and job evaluations. Highly conscientious with strong analytical and problem-solving skills, attention to detail and commitment to efficiency and confidentiality. Excellent performance under pressure, with exceptional communication skills and competence in a variety of technological programs and systems.
Overview
13
13
years of professional experience
Work History
Career Center Specialist
Goodwill Industries Of Tulsa
02.2023 - Current
- Assess job skills and training needs for professional development.
- Support clients with applications and job searches.
- Assist in creating and presenting resumes; coordinate workshops.
- Accurately document client activities.
- Maintain and report on job placements and metrics.
- Provide information on community assistance.
- Establish partnerships with community organizations.
- Prepare grant applications and reports for programs.
State Business Manager
Bicentennial Bank, Universal Bank C.A.
08.2014 - 10.2019
- Demonstrated commitment to providing high quality customer service, ensuring satisfaction levels remained consistently high in a fast-paced environment.
- Provided accurate analytical data support to CEOs and management, facilitating informed decision making and operational efficiency.
- Effective compliance in the placement of credits according to established metrics, improving the management of the Regional Zone and consequently the relationships with clients who were supported for the productive drive of different sectors, consequently supporting the general business objectives.
Banking Center Manager
Bicentennial Universal Bank C.A.
08.2013 - 08.2014
- Planned, organized, and executed the Business Plan in alignment with the Vice Presidency’s objectives, ensuring high-quality customer service and operational efficiency.
- Developed strong relationships with clients through scheduled visits and outreach initiatives, promoting products and enhancing the agency’s credit portfolio.
- Supervised credit processing and conducted audits to ensure timely collections, adherence to fiscal and regulatory policies, and effective risk mitigation strategies.
Assistant General Manager
Bicentennial Universal Bank C.A.
11.2011 - 07.2013
- As an Assistant Manager in a bank, I supported the Branch Manager by overseeing daily operations and staff to ensure high-quality customer service.
- My responsibilities included managing team performance, addressing customer inquiries, monitoring transactions, promoting banking products, and preparing performance reports.
- This position required strong leadership and communication skills, along with a solid understanding of banking operations.
Education
BBA - Accounting
Ezequiel Zamora Experimental University UNELLEZ
Venezuela07-2012
BBA - Business Administration And Management
Simon Rodriguez National Experimental University.
Venezuela07-2007
Master of Science - Business Administration And Finance
Yacambú University
Venezuela07-2016
Career Coach And Navigator - Career Development, Counseling And Human Resources
Coursera
United States07-2024
Skills
- Financial Knowledge
- Customer-Centric Approach
- Excellent listening and communication skills
- Excellent time management skills
- Problem-Solving Abilities
- Well-organized
Timeline
Career Center Specialist
Goodwill Industries Of Tulsa
02.2023 - Current
State Business Manager
Bicentennial Bank, Universal Bank C.A.
08.2014 - 10.2019
Banking Center Manager
Bicentennial Universal Bank C.A.
08.2013 - 08.2014
Assistant General Manager
Bicentennial Universal Bank C.A.
11.2011 - 07.2013
BBA - Accounting
Ezequiel Zamora Experimental University UNELLEZ
BBA - Business Administration And Management
Simon Rodriguez National Experimental University.
Master of Science - Business Administration And Finance
Yacambú University
Career Coach And Navigator - Career Development, Counseling And Human Resources
Coursera
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