LenNyiah King
Rocky Mount,NC
Summary
Attentive, productive, and comfortable working in high pressure, fast-paced environments while promoting increased efficiency and productivity. Hardworking, high-performing, and highly motivated professional. Skilled with extensive years in customer service, technical support, production, and customer satisfaction. Seeking to secure a challenging position in a reputable organization to expand my learning, knowledge, and skills.
Overview
4
4
years of professional experience
Work History
Production Operator/Aseptic Services
Manpower/Phizer
09.2023 - Current
- Performing line clearances (LOTO).
- Using sanitizing products.
- Verifying documents based on SOPs.
- Signing off documents based on cleaning procedures and completion of the process.
- Performed regular inspections of production machinery to ensure optimal performance.
- Maintained accurate logs and records of production output, quality control tests, and other related activities.
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
Technician
Kelly Services
Rocky Mount, NC
05.2022 - 07.2023
- Inspect the quality of products and associated machinery to produce engine parts and associated items, and assemble complete engines.
- Responsible for the safe and proper assembly of engine parts, utilizing mechanical tools and equipment.
- Follow all safety protocols and procedures and conduct preventative maintenance for the proper flow of production.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
Customer Service Representative
Alorica
10.2021 - 05.2022
- Received a high volume of incoming calls to assist customers with their device, network, and software questions, concerns, and inquiries, and retain customers from cancellations.
- Responsible for troubleshooting technical issues, identifying, investigating, and resolving user problems and retention-related issues, and documenting.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Focus Services
12.2020 - 10.2021
- Received inbound calls to assist customers with accounts, billing inquiries, lines of services, orders, issues, or complaints.
- Responsible for processing credit/debit payment transactions for products and services, and past-due invoices.
- Referred unresolved customer grievances to designated departments for further investigation and resolution.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
HighSchool Diploma -
North Edgecombe High School
Tarboro, NC05-2018
Skills
- Superior customer service
- Technical Support
- Production
- Excellent communication (written and verbal)
- Performance Management
- Leadership
- Time management
- Production Operator
- Accountability
- GMP compliance
- Machine Operations
- Assembly and production
- Materials Handling
- Network Troubleshooting
- Software Installation
- Network configuration
- Hardware troubleshooting
- Software troubleshooting
Languages
English
Professional
Timeline
Production Operator/Aseptic Services
Manpower/Phizer
09.2023 - Current
Technician
Kelly Services
05.2022 - 07.2023
Customer Service Representative
Alorica
10.2021 - 05.2022
Customer Service Representative
Focus Services
12.2020 - 10.2021
HighSchool Diploma -
North Edgecombe High School
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