Lenora Ard

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
• Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
• Facilitated timely transitions between care settings by coordinating with healthcare providers, families, and insurance companies.
• Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
• Developed strong relationships with community organizations, expanding available resources for clients in need of additional support.
• Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.

• Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
• Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
• Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
• Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.

Taking and maintaining case load of 125up, monitoring clients and their needs, hiring reliable staff for clients, maintaining medical reports, doing payroll for employees, and maintain records for clients and employee,working with computer,filing, maintaining outgoing and incoming calls, coordinating with case workers.