Lenora Laveau
Abingdon,VA
Summary
Education professional with a focus on student success and support, managing individualized plans for diverse student populations. Proven ability to enhance engagement through attendance initiatives and mentoring programs, while fostering productive relationships among families, educators, and community partners.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Student Support Coordinator
Communities in Schools of Appalachian Highlands
Floyd, Virginia
11.2025 - Current
- Manage a caseload of 50 high school students, coordinating individualized support plans with educators, families, and community partners.
- Developed and implemented attendance improvement initiatives, tracking progress and maintaining detailed documentation to support student retention.
- Coordinate monthly engagement programs and attendance incentives to strengthen student participation.
- Managed Leadership Club for grades 8–12, planning meetings, service projects, and leadership activities to foster student development and community involvement.
- Recruit, supervise, and support student and volunteer mentors, providing training, ongoing communication, and guidance to strengthen mentoring relationships.
- Apply and implement grants to enable the non-profit and the high school to meet our goals in serving students and families.
- Collaborated with Floyd County High School staff to enhance student engagement through targeted programs and support initiatives.
School-based Qualified Mental Heath Case Manager
Piedmont Community Services
Stuart, Virginia
11.2024 - 11.2025
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Developed individualized service plans in collaboration with clients and support networks.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress and adjusted plans based on changing circumstances or feedback.
- Provided crisis intervention and support during emergencies or critical situations.
- Connected clients with appropriate community services to address their needs to community resources and support services for clients.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Facilitated regular case review meetings to discuss client cases with team members.
- Maintained accurate documentation of case records in compliance with regulations.
- Educated clients on available programs and services to enhance their well-being.
- Educated clients about mental health conditions, medications and self-care techniques.
- Directed clients to suitable health providers and community resources to appropriate health care providers or other community resources.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Maintained confidentiality and adhered to professional ethics and standards.
Remote Travel Consultant (Client Experience & Operations)
Independent contractor
Meadows of Dan, VA
10.2023 - 11.2024
- Delivered personalized, high-touch customer service by designing customized travel experiences based on client preferences, needs, and goals.
- Managed end-to-end booking, scheduling, and invoicing processes using CRM systems, GDS platforms, and digital tools to streamline operations.
- Maintained client communication and service delivery in fully remote environment across multiple devices and platforms.
- Enhanced client relationship management, problem-solving, and digital systems navigation skills in fast-paced, service-driven environment.
Independent Tutor
Self-Employed
06.2011 - 10.2023
- Delivered individualized tutoring tailored to specific student needs and learning goals.
- Supported academic skill development for diverse age groups and proficiency levels, enhancing overall learning outcomes.
- Provided ESL, math, and reading instruction to children and adult learners in online and in-person settings.
- Facilitated language exchanges connecting ESL students with American students for practical language practice.
ESL Program Coordinator / Tutor Matcher
Palm Harbor Literacy
Palm Harbor, FL
01.2019 - 03.2020
- Matched ESL students with volunteer tutors based on skill level, learning needs, and communication compatibility, enhancing personalized support for language acquisition.
- Assessed English language proficiency of ESL learners through interviews and informal evaluations to identify academic needs and learning goals.
- Provided onboarding and training support for volunteer tutors, including guidance on instructional strategies, lesson planning, and adapting materials to student needs.
- Assisted tutors in selecting and adapting teaching materials, boosting learner engagement and facilitating progress in language skills.
- Communicated directly with ESL students using basic Spanish and English to support intake, engagement, and ongoing learning support.
- Facilitated cross-cultural communication and relationship-building with immigrant and multilingual learners, fostering an inclusive community-based education environment.
K-12 English and Math Tutor
Huntington Learning Center
Saint Johns, FL
01.2017 - 10.2017
- Provided individualized and small group instruction in English and mathematics for K–12 students, supporting academic skill development, test preparation, and overall academic performance.
- Adapted lesson plans and teaching strategies to align with diverse learning needs and student goals, enhancing overall academic achievement.
- Monitored student progress and adjusted instruction, fostering increased comprehension and confidence in academic subjects.
- Built supportive learning relationships to increase student engagement, motivation, and persistence in challenging subject areas.
- Utilized structured curriculum materials and assessment data to tailor instruction and track measurable learning improvements.
- Assessed student progress through regular quizzes and interactive activities.
- Maintained a positive learning environment to encourage student participation.
Native English Teacher/Education Advisor/Liaison
Hong Kong Education Bureau
Hong Kong
03.2006 - 06.2011
- Coordinated the English Ambassador Program to promote cultural exchange and language proficiency
- Supervised Native English teaching assistants for international education programs
- Co-planned and Co-taught with Grades 1-3 teachers
- Supported classroom instruction and instructional quality
- English Curriculum Development for Grades 1-6
ESL Instructor
Tallahassee Community College (Education & Workforce Development)
Tallahassee, FL
08.2004 - 03.2006
- Delivered instruction in speaking, listening, reading, and writing while adapting lessons to individual learning needs.
- Fostered inclusive classroom environment, promoting cultural exchange and enhancing student engagement.
- Designed curriculum and course materials for adult English language learners representing diverse cultural and linguistic backgrounds.
- Created lesson plans aligned with state GED curriculum standards, ensuring relevance to student needs.
- Evaluated student progress through standardized TOEFL practice tests, guiding targeted instructional adjustments.
- Assessed student progress and maintained accurate academic records.
ESL Athletic Academic Tutor
Florida State University Athletic Academic Support
Tallahassee, FL
08.2004 - 12.2005
- Provided individualized academic coaching for collegiate student-athletes balancing demanding travel and academic schedules.
- Collaborated with faculty, advisors, and athletic staff to enhance student success and ensure NCAA eligibility.
- Traveled with athletic teams to deliver academic support during competitions and facilitate coursework coordination.
- Supported multilingual students in writing, language development, organization, and effective study strategies.
Academic Tutor
Sylvan Learning Center
Tallahassee, FL
03.2003 - 01.2005
- Provided individualized academic support to K–12 students
- Focused on foundational literacy and math skills development
- Monitored student progress and adjusted tutoring methods accordingly.
- Assisted students with time management and organizational skills for coursework.
- Coached students through challenging material with positive reinforcement and encouragement.
- Evaluated student progress through tests, quizzes, and other assessments.
- Taught students how to study, take notes, and complete test questions.
- Adapted teaching techniques depending on the needs of individual students or classes.
- Provided guidance to students on how to approach problem solving strategies.
- Utilized positive reinforcement techniques to encourage and motivate students.
- Gave early intervention support to students just beginning to struggle with materials.
- Conducted individual and group tutoring sessions for students from diverse backgrounds.
- Worked closely with students to help develop math and essay writing skills.
- Assisted students with the preparation of college entrance exams and applications.
ESL Teacher
Ota English School and Oizumi-machi Elementary Schools
01.2000 - 12.2002
- Delivered lessons focused on speaking, listening, reading, and writing development for ESL learners.
- Developed engaging, age-appropriate lesson plans tailored to beginner through intermediate proficiency levels, enhancing student engagement and learning outcomes.
- Supported young learners’ foundational language acquisition through structured classroom instruction and interactive activities.
- Taught English to children and adult learners in both private English schools and public elementary school settings.
- Cultivated relationships with students from diverse cultural, social, and economic backgrounds, fostering an inclusive classroom environment.
- Customized teaching materials to meet individual learning needs.
- Incorporated real-world applications into lessons, enabling students to connect classroom learning with practical experiences.
- Designed creative games that facilitate language development while also being fun for students.
- Improved student grammar and conversational skills through role play assignments.
- Taught lessons encompassing a range of skill-building activities for speaking, writing, reading and listening.
- Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.
- Provided one-on-one instruction for non-English speaking students within classroom settings.
- Advised parents regarding their children's academic progress at parent and teacher conferences.
- Adapted teaching methods to align with cultural and educational expectations in Japanese school environments.
- Introduced basic French language instruction for beginner-level students, supporting early multilingual exposure and foundational language learning.
Customer Service Associate
Petrol Station
01.1999 - 12.1999
- Provided customer service in a fast-paced retail and fueling environment in the United Kingdom.
- Assisted customers with fueling services and conducted vehicle checks for oil, water, and tire pressure to ensure safe operation.
- Maintained safety and efficiency during outdoor fueling operations and indoor retail service, contributing to a smooth customer experience.
- Assisted customers with fuel purchases and provided friendly service.
- Managed in-store transactions, inventory support, and daily operational tasks.
- Operated cash register and processed transactions accurately and efficiently.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Responded promptly to customer inquiries and complaints, enhancing overall customer satisfaction.
- Adhered to safety protocols while handling fuel and hazardous materials.
- Monitored fuel levels and reported discrepancies to management promptly.
- Stocked merchandise and organized displays for optimal customer access.
- Ensured compliance with legal age restrictions for sales for purchase of alcohol and tobacco products.
- Ensured compliance with legal age restrictions for sales. for purchase of alcohol and tobacco products.
- Prepared daily records of food and gas sales and balanced register drawers.
- Conducted tire pressure checks and added air to ensure proper inflation.
- Assisted customers with fuel pumps and provided guidance on fuel types.
- Developed strong communication and multitasking skills in an international work setting.
Private English Tutor
Au Pair Placement
10.1997 - 12.1998
- Provided one-on-one English language instruction to a 16-year-old and 21-year-old in a host family setting in France
- Developed personalized lessons focused on speaking, listening, reading, and writing skills
- Supported learners in improving fluency, academic English, and conversational confidence
- Adapted instruction to meet different age levels and language proficiency needs
- Incorporated cultural exchange and real-world communication practice to enhance language acquisition and engage students in authentic learning experiences
- Created a supportive environment that encouraged language practice and confidence.
- Conducted personalized tutoring sessions to address individual student needs.
- Built student confidence through positive reinforcement.
- Established a positive rapport with students to motivate continuous learning and improvement.
- Conducted mock interviews with students to prepare them for job applications.
- Cultivated relationships with parents through regular progress updates, fostering collaboration and support for student learning.
- Implemented phonics and literacy techniques to aid in reading and pronunciation.
- Taught note-taking techniques and test strategies.
Equestrian Instructor (Riding Lessons)
Charolles Riding Academy
Charolles
06.1998 - 08.1998
- Coached riders with a focus on safety, technique, and skill development, ensuring a supportive learning atmosphere
- Instructed children and adults in horseback riding within a structured learning environment, enhancing their riding skills and confidence
- Modified teaching approaches to enhance learning experiences for students of varying skill levels. to learners of varying experience levels, including beginners
- Ensured safety protocols were followed during all riding and training sessions.
- Delivered comprehensive safety training to riders prior to sessions at the barn. to riders and supervised barn activities.
- Used French language skills to communicate instructions and ensure understanding in a multilingual environment
- Facilitated cross-cultural communication in a French-speaking setting, improving understanding and engagement among diverse learners
Student Coordinator for Switzerland Study Abroad
FSU Hospitality Department
Tallahassee, Florida
01.1996 - 08.1996
- Coordinated academic, logistical, and on-site support for students in study abroad program in Switzerland, enhancing overall student experience.
- Acted as a liaison between students, faculty, and program administrators to support academic success and program continuity.
- Supported students in adapting to international learning environments, fostering academic engagement and cultural integration abroad.
- Recruited and presented study abroad opportunities to student organizations and campus groups to encourage participation in international programs.
- Managed airport logistics for student groups traveling to Switzerland, ensuring smooth transitions and organized arrivals.
- Supported safe, organized, and structured program execution in a multicultural international setting.
Village Camps Staff
Village Camps
Leysin
07.1995 - 12.1995
- Facilitated camp operations in educational and hospitality settings at international youth camp in Switzerland.
- Supported kitchen operations by preparing food, serving meals, and upholding hygiene standards.
- Assisted in bar and service area, ensuring guests and staff received prompt assistance with their needs.
- Promoted a safe, organized, multicultural camp environment for participants.
Florida State University — Study Abroad Program
FSU Hospitality Department
05.1995 - 07.1995
- Completed an academic study abroad program centered on European tourism, hospitality, history, architecture, food, and wine, gaining in-depth knowledge of the region's cultural and historical significance.
- Pursued coursework and experiential learning within a diverse European academic environment, enhancing understanding of global perspectives.
- Developed intercultural communication skills and adaptability in international settings.
- Conducted weekly travels across Europe to gather real-world examples for class discussions and critiques, fostering a practical application of theoretical concepts.
- Enhanced French and Spanish language skills through regular practice and interactions.
Education
Masters - Multilingual/Multicultural Education with an emphasis in TESOL
FSU
Tallahassee, FL08-2004
Bachelors - International Affairs
FSU And The American University of Paris
Paris, France08-1999
Skills
- Student support strategies
- Program management
- Project management
- Project planning
- Mentorship oversight
- Academic advising
- Instructional support
- Special education
- Onboarding initiatives
- Event coordination
- Stakeholder management
- Community outreach
- Resource referrals
- Resource allocation
- Funding proposal development
- Needs assessments
- Data documentation
- Team collaboration
- Peer mentoring
- Support planning
- Parent communication
- Public speaking
- Leadership training
- Building relationships
- Distance learning
- Remote learning
- Problem solving
- Funding proposal development
- Needs assessments
- Problem solving
Additional Relevant Experience
- Lived, studied, and worked in international and multicultural environments, developing strong cross-cultural communication and relationship-building skills (England, France, Hong Kong, Japan, and Switzerland).
- Experienced working independently while coordinating with multiple stakeholders in education and nonprofit settings.
- Comfortable using Google Workspace, online databases, digital documentation systems, and virtual communication platforms to manage programs and maintain accurate records.
Certification
- QMHP-T
- Mental Health First Aid
- ESL K-12
- Qualified Mental Health Case Manager
Timeline
Student Support Coordinator
Communities in Schools of Appalachian Highlands
11.2025 - Current
School-based Qualified Mental Heath Case Manager
Piedmont Community Services
11.2024 - 11.2025
Remote Travel Consultant (Client Experience & Operations)
Independent contractor
10.2023 - 11.2024
ESL Program Coordinator / Tutor Matcher
Palm Harbor Literacy
01.2019 - 03.2020
K-12 English and Math Tutor
Huntington Learning Center
01.2017 - 10.2017
Independent Tutor
Self-Employed
06.2011 - 10.2023
Native English Teacher/Education Advisor/Liaison
Hong Kong Education Bureau
03.2006 - 06.2011
ESL Instructor
Tallahassee Community College (Education & Workforce Development)
08.2004 - 03.2006
ESL Athletic Academic Tutor
Florida State University Athletic Academic Support
08.2004 - 12.2005
Academic Tutor
Sylvan Learning Center
03.2003 - 01.2005
ESL Teacher
Ota English School and Oizumi-machi Elementary Schools
01.2000 - 12.2002
Customer Service Associate
Petrol Station
01.1999 - 12.1999
Equestrian Instructor (Riding Lessons)
Charolles Riding Academy
06.1998 - 08.1998
Private English Tutor
Au Pair Placement
10.1997 - 12.1998
Student Coordinator for Switzerland Study Abroad
FSU Hospitality Department
01.1996 - 08.1996
Village Camps Staff
Village Camps
07.1995 - 12.1995
Florida State University — Study Abroad Program
FSU Hospitality Department
05.1995 - 07.1995
Masters - Multilingual/Multicultural Education with an emphasis in TESOL
FSU
Bachelors - International Affairs
FSU And The American University of Paris