Lenore Benson
Baltimore,MD
Summary
Compassionate Home Health Aide experienced in delivering personal care and hygiene support to diverse patient populations. Achieved improved patient well-being through effective communication, medication management, and adherence to safety protocols. Focused on fostering trust and providing emotional support to enhance overall comfort and dignity.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Home health aide
Homewatch CareGiversInc
Williamsport, Pennsylvania
08.2021 - 11.2021
- Reminded clients about medications and daily routines.
- Supported safe mobility, transfers, and walking throughout client homes.
- Performed light housekeeping, laundry, and tidy-up tasks in client living spaces.
- Documented client observations and reported changes to Homewatch CareGivers office staff.
- Transported clients to appointments and errands with courteous, reliable service.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted client in accurately self-administering medications to ensure adherence to treatment plans.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Assisted in ambulation and exercise routines for clients.
- Documented care provided and submitted notes to supervisor.
- Engaged patients in recreational activities such as reading books or playing games.
- Provided companionship and emotional support during daily home visits.
Housekeeping Cleaner
Byrnmawn
Extended care center, Pa
01.2019 - 04.2020
- Cleaned resident rooms and common areas following Byrnmawn housekeeping standards.
- Sanitized bathrooms, sinks, and high-touch surfaces using approved cleaning supplies.
- Replenished soap, paper goods, and room amenities during daily rounds.
- Collected trash and linens from resident areas and service spaces.
- Operated vacuums, mops, and floor care tools across hallways and rooms.
- Reported maintenance issues and safety concerns to supervisors promptly.
- Followed infection control procedures while cleaning shared areas and occupied rooms.
- Assisted staff with turnover cleaning for resident accommodations and guest spaces.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Maintained a clean work area at all times by sweeping or vacuuming daily.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Followed safety rules when handling cleaning chemicals according to OSHA regulations.
- Checked all equipment to ensure proper functioning prior to use.
- Transported trash to designated disposal areas.
- Stocked linen closets with fresh supplies of towels and linens.
- Emptied wastebaskets and replaced liners.
- Reported any maintenance issues to supervisor immediately.
- Adhered strictly to health regulations regarding sanitation practices in the workplace.
- Maintained inventory of cleaning supplies used throughout the facility.
- Provided assistance with moving heavy furniture or appliances when necessary.
- Replenished amenities in guest rooms according to established standards.
- Inspected guest rooms on completion for cleanliness standards set by the hotel management team.
- Organized storage closets ensuring that all items are properly labeled and stored away safely.
- Responded promptly to special requests from guests for extra supplies or other items as needed.
- Replaced light bulbs in lamps and other fixtures as required.
- Assisted with setting up meeting rooms for events or conferences according to instructions.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning upholstery.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Interacted pleasantly with clients and guests when performing daily duties.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Maintained and organized cleaning supplies stock.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Returned rooms to occupant-ready status to satisfy future guests.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Assisted in laundry services including washing, drying, and folding linens.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Communicated with customers about requests for additional supplies or cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Swept and damp-mopped private stairways and hallways.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Communicated with maintenance team on damages to repair.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Reported damage or theft of hotel property to management.
- Inspected furniture for damage or stains in between guest stays.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Waxed and polished wood furnishings to restore faded appearance.
- Sorted and counted linens and organized in storage areas.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Education
West Philadelphia High School
Philadelphia, PASkills
- Vital signs monitoring
- Medication reminders
- Mobility support
- Personal care
Certification
- Yes
Timeline
Home health aide
Homewatch CareGiversInc
08.2021 - 11.2021
Housekeeping Cleaner
Byrnmawn
01.2019 - 04.2020
West Philadelphia High School