Summary
Overview
Work History
Education
Skills
Timeline
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Lenore Mercado

New Windsor

Summary

Dynamic and dedicated professional with experience as a Police Cadet at the NYC Police Department, skilled in investigation procedures and community engagement. Known for integrity and quick decision-making under pressure, I excel in fostering positive relationships and resolving conflicts effectively. Proficient in MS Excel, I bring strong multitasking abilities to any role.

Overview

6
6
years of professional experience

Work History

Police Cadet

NYC Police Department
Bronx
08.2003 - 06.2007
  • Assisted in patrol duties, ensuring public safety and community engagement.
  • Conducted traffic control and accident investigations to maintain road safety.
  • Responded to emergency calls, demonstrating quick decision-making under pressure.
  • Collaborated with officers during investigations, gathering evidence and witness statements.
  • Prevented dangerous situations from escalating by using de-escalation tactics when interacting with individuals experiencing mental health crises or under the influence of drugs or alcohol.
  • Participated in community outreach programs to foster positive police-community relations.

Server

National Diner
Bronx, NY
01.2001 - 06.2002
  • Delivered exceptional customer service in high-volume dining environment.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Managed cash handling procedures and processed payments efficiently.
  • Trained new servers on menu offerings, specials, and service protocols.
  • Resolved customer complaints promptly to maintain positive dining experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained cleanliness and organization of dining area for optimal guest enjoyment.

Education

Bachelor of Science - Sociology

Lehman College
01-2009

Skills

  • Answering calls
  • Integrity and honesty
  • Investigation procedures
  • MS Excel
  • Strong work ethic
  • Customer service
  • Verbal and written communication
  • Organization
  • Complex Problem-solving

Timeline

Police Cadet

NYC Police Department
08.2003 - 06.2007

Server

National Diner
01.2001 - 06.2002

Bachelor of Science - Sociology

Lehman College
Lenore Mercado