Leny Flores
Bolingbrook,IL
Summary
Professional and detailed customer service administrative/associate with strong background in delivering exceptional customer experiences. Adept at identifying customer needs, providing tailored solutions, and fostering positive relationships. Known for collaborative teamwork and results-driven approach, adaptable to dynamic environments. Proficient in communication and problem-solving, ensuring customer satisfaction and loyalty.
Looking for a new role where hard work and dedication will be highly valued.
Overview
21
21
years of professional experience
Work History
Customer Service Sales Assistant
Edward Don and Company
10.2021 - Current
- Assist customers with product inquiries, ensuring accurate delivery information and enhancing customer satisfaction via phone and email
- Process clerical/administrative transactions efficiently using (SAP/On Base), minimizing wait times for customers. Orders, credits, returns, tracking
- Collaborate with cross-functional teams to address complex issues, improving overall customer service to expedite orders and/or assist with returns and credits
- Resolve customer complaints promptly, improving overall service.
- Assist the sales team with quotes using DAQ and price on demand lists (SAP)
Sales Lead
New York and Company
04.2016 - 09.2020
- Managed cash register operations using POS system, including processing sales and returns.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
Senior Fixed Asset Coordinator
The J.M. Smucker Company
09.2006 - 06.2013
- Maintained the serialized inventory of inbound and outbound coffee equipment on company's database (JD Edwards) thru equipment movement logs provided by the warehouse personnel to minimize discrepancies
- Created Return Authorizations (RMA's) for coffee equipment in warehouses and third party service providers to be sent back to the primary distribution centers for refurbishment and/or replenishment
- Completed new purchase orders (PO's) in the system by entering the serial numbers of new coffee equipment sent to warehouses and third party service providers for customer orders
- Process invoices from third party service providers on company's database to ensure payments were issued on a timely manner
Receptionist
Metal Management
09.2004 - 09.2005
- Sorted incoming mail and directed to correct personnel each day.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Education
High School Diploma -
Prosser Career Academy
Chicago, ILSome College (No Degree) - Business Administration And Management
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Customer Service-Oriented
- Administrative Support
- Attention to Detail
- Verbal and Written Communication
- Sales transaction processing
- Opening and closing procedures
- Computer Proficiency
- Data Entry
- Positive Attitude and Energetic
- Active learning
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Sales Assistant
Edward Don and Company
10.2021 - Current
Sales Lead
New York and Company
04.2016 - 09.2020
Senior Fixed Asset Coordinator
The J.M. Smucker Company
09.2006 - 06.2013
Receptionist
Metal Management
09.2004 - 09.2005
Some College (No Degree) - Business Administration And Management
City Colleges of Chicago - Wilbur Wright College
High School Diploma -
Prosser Career Academy