Leny Flores
Bolingbrook,IL
Summary
Professional and detailed customer service administrative/associate with strong background in delivering exceptional customer experiences. Adept at identifying customer needs, providing tailored solutions, and fostering positive relationships. Known for collaborative teamwork and results-driven approach, adaptable to dynamic environments. Proficient in communication and problem-solving, ensuring customer satisfaction and loyalty.
Looking for a new role where hard work and dedication will be highly valued.
Overview
21
21
years of professional experience
Work History
Customer Service Sales Assistant
Edward Don and Company
Woodridge, IL
10.2021 - Current
- Assist customers with product inquiries, ensuring accurate delivery information and enhancing customer satisfaction via phone and email
- Process clerical/administrative transactions efficiently using (SAP/On Base), minimizing wait times for customers. Orders, credits, returns, tracking
- Collaborate with cross-functional teams to address complex issues, improving overall customer service to expedite orders and/or assist with returns and credits
- Resolve customer complaints promptly, improving overall service.
- Assist the sales team with quotes using DAQ and price on demand lists (SAP)
Sales Lead
New York and Company
Bolingbrook, IL
04.2016 - 09.2020
- Managed cash register operations using POS system, including processing sales and returns.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
Senior Fixed Asset Coordinator
The J.M. Smucker Company
Lisle, IL
09.2006 - 06.2013
- Maintained the serialized inventory of inbound and outbound coffee equipment on company's database (JD Edwards) thru equipment movement logs provided by the warehouse personnel to minimize discrepancies
- Created Return Authorizations (RMA's) for coffee equipment in warehouses and third party service providers to be sent back to the primary distribution centers for refurbishment and/or replenishment
- Completed new purchase orders (PO's) in the system by entering the serial numbers of new coffee equipment sent to warehouses and third party service providers for customer orders
- Process invoices from third party service providers on company's database to ensure payments were issued on a timely manner
Receptionist
Metal Management
Chicago, IL
09.2004 - 09.2005
- Sorted incoming mail and directed to correct personnel each day.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Education
High School Diploma -
Prosser Career Academy
Chicago, ILSome College (No Degree) - Business Administration And Management
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Customer Service-Oriented
- Administrative Support
- Attention to Detail
- Verbal and Written Communication
- Sales transaction processing
- Opening and closing procedures
- Computer Proficiency
- Data Entry
- Positive Attitude and Energetic
- Active learning
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Sales Assistant
Edward Don and Company
10.2021 - Current
Sales Lead
New York and Company
04.2016 - 09.2020
Senior Fixed Asset Coordinator
The J.M. Smucker Company
09.2006 - 06.2013
Receptionist
Metal Management
09.2004 - 09.2005
Some College (No Degree) - Business Administration And Management
City Colleges of Chicago - Wilbur Wright College
High School Diploma -
Prosser Career Academy