Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Nicole Wilson
1301 Ocean Shore Drive Unit #1,FL
Work Preference
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Service Sales Assistant
WHSmith North America
Philadelphia, PA
2023 - Current
- Here are six original resume statements tailored to the role of Customer Service Sales Assistant at WHSmith North America. These statements reflect high-value responsibilities that align with the employer's context and the candidate's existing work history:
- **Facilitated customer transactions by accurately processing sales and returns using point-of-sale systems.**
- **Engaged with customers to identify their needs, providing tailored product recommendations and solutions.**
- **Maintained an organized inventory system, ensuring product availability and proper stock rotation on sales floor.**
- Provided exceptional service for a positive shopping experience, resulting in repeat customers.
- Supported the achievement of operational goals, consistently completing tasks within designated deadlines.
- Assisted in training new hires on company policies, best practices, and relevant software programs to ensure seamless integration into the team.
- Contributed to higher conversion rates by engaging potential customers with a friendly approach and expert product knowledge.
- Participated in promotional events such as seasonal sales or new product launches, driving increased foot traffic and revenue growth opportunities for the business.
Head Custodian/Maintenance
Upper Darby School District
Upper Darby, PA
09.2018 - 07.2022
- Kept building and property in clean and orderly condition.
- Performed routine maintenance activities.
- Ensured spaces are prepared for the next day by taking out trash, tidying furniture and dusting surfaces.
- Sweeping and mopping floors, vacuuming carpets
- Washing and sanitizing toilets, sinks and showers and restocking disposables.
Customer Service Agent
PRIME FLIGHT AVIATION
Philadelphia, PA
08.2016 - 11.2019
- Provide safe and courteous services to various airline passengers, while complying with the Air Carrier Access Act, airport policies, airline procedures, FAA regulations, and U.S. Customs.
Parking Enforcement Officer
Philadelphia Parking Authority
Philadelphia, PA
08.2000 - 06.2016
- WORK EXPERIENCE
- 11/2015 to 06/2016 Clerk
- Performed general office duties such as typing, operating office machines, and sorting mail.
- Sorted classified information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, and numerical order.
- Placed materials into storage receptacles, such as file cabinets, boxes, bins, or drawers according to classification and identification information.
- Eliminated outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.
- Designed forms related to the filing systems.
- 03/2005 to 11/2015 Processing Specialist
- Investigated and answered complaints regarding contested parking citations, while determining their validity and routing them appropriately.
- Trained new and temporary staff employees.
- Performed various clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
- Kept various records of all work performed.
- Used data entry devices, such as optical scanners to input data into computers for revision and editing.
- Typed correspondence, reports, text and other written materials from rough drafts, corrected copies, voice recordings, and dictations using a typewriter or computer.
- Computed and verified totals on report forms, requisitions, or bills, using adding machines or calculators.
- Performs other duties as assigned.
- Transmitted work electronically to other locations.
- Printed and made copies of my work.
- Operated and re-stocked printers and computers, changing print cartridges, adding paper and loading blank tape decks, cards or disks into equipment.
- 08/2000 to 03/2005 Parking Enforcement Officer
- Wrote warnings and citations for illegally parked vehicles.
- Maintained close communications with dispatching personnel, using two-way radios or cell phones.
- Patrolled an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance.
- Trained new or temporary staff employees.
- Investigated and answered complaints regarding contested parking citations, while determining their validity and routing them appropriately.
- Made arrangements for illegally parked or abandoned vehicles to be towed, and directed tow truck drivers to the correct vehicles.
- Prepared and maintained required records, including logs of parking.
Education
Associate's degree - Associate Science
Harcum College
Bryn Mawr, PA12-2010
Skills
Assisted in managing facilities maintenance operations to improve efficiency and reliability Collaborated with service providers to establish preventive maintenance schedules Supported efforts to enhance facility conditions and minimize downtime
Oversaw administrative functions to enhance organizational workflow and communication
Directed customer service operations to enhance response times and service quality
Assisted in training staff to improve service quality and efficiency Supported implementation of best practices to enhance workflow and resource allocation
Exhibited a consistently friendly and positive demeanor in all interactions
Executed problem-solving strategies to identify and resolve operational challenges
Demonstrated meticulous attention to detail in all tasks and projects
Certification
Driver's License
Timeline
Head Custodian/Maintenance
Upper Darby School District
09.2018 - 07.2022
Customer Service Agent
PRIME FLIGHT AVIATION
08.2016 - 11.2019
Parking Enforcement Officer
Philadelphia Parking Authority
08.2000 - 06.2016
Associate's degree - Associate Science
Harcum College
Customer Service Sales Assistant
WHSmith North America
2023 - Current