Leo Aguilar
Denton,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, building skills, and helping efficiency within a business.
Overview
11
11
years of professional experience
Work History
Service Advisor
Christian Brothers Automotive
11.2022 - 03.2024
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Developed estimates by costing materials, supplies, and labor.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Service Advisor/Repair Technician
Caliber Auto Care
04.2019 - 11.2022
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending life of customers vehicles.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
Parts Specialist
Advance Auto Parts
04.2018 - 04.2019
- Improved customer satisfaction by providing expert advice on automotive parts and their applications.
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Conducted regular inventory audits to maintain accurate stock levels and reduce shrinkage.
- Trained new employees on product knowledge, company policies, and effective sales techniques.
Commercial Parts Specialist
O'Reilly Auto Parts
09.2013 - 03.2018
- Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
- Coordinated logistics operations, ensuring timely delivery of products while minimizing transportation costs.
- Provided expert advice on technical issues related to commercial parts applications, enhancing customer trust in our expertise.
- Streamlined order processing for quicker turnaround times, resulting in increased sales and repeat business.
Education
High School Diploma -
Billy Ryan High School
Denton, TX09.2016
Skills
- Automotive Repair/Vehicle Maintenance
- Customer Service
- Computer Skills
- Technical Support
- Mechanical Aptitude
- Cost Estimation
- Sales
- Workflow Management
- Attention to Detail
- Strong Work Ethic
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Service Advisor
Christian Brothers Automotive
11.2022 - 03.2024
Service Advisor/Repair Technician
Caliber Auto Care
04.2019 - 11.2022
Parts Specialist
Advance Auto Parts
04.2018 - 04.2019
Commercial Parts Specialist
O'Reilly Auto Parts
09.2013 - 03.2018
High School Diploma -
Billy Ryan High School