Leo Lyons
Venice,CA
Summary
Hey:)
I am Currently a Technical Specialist at Apple Third Street promenade. Known for my tenacity and work ethic. I am Dedicated to fostering quality experiences through Hospitality, product knowledge, empathy, and meeting customer needs with effective solutions. I believe the skills garnered during my time as a technical specialist have prepared me for my next journey as a Technical Expert.
- As a Technical Specialist, I've been able to consistently meet and exceed queued session per hour benchmarks each quarter. - I have been able to achieve this metric based on my ability to support multiple customers at once. i have also partnered with my peers to share best practices.
- TMS has increased each quarter, achieved by seeking feedback from my connection leaders , lead geniuses and peers.
Overview
11
11
years of professional experience
Work History
Technical Specialist
Apple
Santa Monica, California
01.2024 - Current
- Assisted in the installation, testing and maintenance of hardware and software systems.
- Provided technical assistance to clients by troubleshooting system problems.
- Leads with empathy in every customer interaction.
Specialist
Apple
Santa Monica, CA
08.2021 - Current
- Listened to customer needs and assisted with identifying and securing appropriate services.
- Offered clients knowledgeable and supportive assistance to meet needs and build loyalty.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Used multiple resources and tools for evaluating and presenting solutions.
- Acted as initial contact in addressing customer concerns.
- Built trusting relationships with customers by making personal connections.
- Processed orders through company system and coordinated product deliveries.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
Bartender
AMC Theaters
Marina Del Rey, CA
03.2018 - 11.2021
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Ordered inventory to meet expected demand with adequate stock.
Promo Specialist
Best Buy
Plymouth Meeting, PA
03.2015 - 02.2016
- Built strong base of loyal customers through friendly interactions and professional engagement.
- Worked independently with minimal supervision, taking ownership for assignments.
- Created positive product impressions by engaging with potential customers to increase sales opportunities.
- Communicated clearly and concisely, effectively drawing listeners into conversation.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
Education
Bachelor of Science - Computer Animation / Simulation Engineering
Academy of Art University
San Francisco, CA03-2026
Skills
- excels in Supporting multiple customers
- Whole store mindset
- communication skills
- Product Knowledge
- troubleshooting knowledge
Timeline
Technical Specialist
Apple
01.2024 - Current
Specialist
Apple
08.2021 - Current
Bartender
AMC Theaters
03.2018 - 11.2021
Promo Specialist
Best Buy
03.2015 - 02.2016
Bachelor of Science - Computer Animation / Simulation Engineering
Academy of Art University