HAYDEN SHEPHERD

Detail-oriented and adaptable professional with proven expertise in high-volume, fast-paced environments across food service and healthcare administration. As a Food Champion at Taco Bell, excelled in precise food preparation, strict adherence to safety and sanitation protocols, efficient restocking, and delivering exceptional customer service while collaborating seamlessly with team members during peak rush periods to ensure smooth operations and positive guest experiences. Transitioned to a critical documentation coordination role at Providence Home Health, where managed daily processing and uploading of 250+ healthcare documents into the Epic EMR system, initiated and handled 25+ daily calls with hospital staff to retrieve signed Plans of Care and other required documentation, routed incoming records to appropriate sectors, and collaborated weekly with management to maintain compliant workflows supporting timely billing and patient care transitions. Demonstrates strong HIPAA compliance, exceptional accuracy under pressure (130+ WPM typing speed), proficiency in Microsoft 365 and Epic systems, and a consistent track record of proactive problem-solving, empathetic communication, and cross-functional teamwork. Eager to leverage diverse experience in regulated, service-focused settings to contribute to efficient operations and high-quality outcomes in a dynamic healthcare or administrative role.