Leo Machey Jr
Summary
Accomplished and growth-focused leader with hands-on experience in driving sales, revenue, and product awareness through customer-centric business strategies to improve market share in rapidly evolving markets.
Overview
19
19
years of professional experience
Work History
Customer Service Advocate
Verizon Wireless
10.2020 - 08.2023
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Substitute Teacher
Aldine ISD
08.2019 - 10.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Monitored student progress and provided feedback to students, parents and school administrators.
- Supervised lunchroom and recess activities.
Senior Sales Support Specialist
Direct Energy
06.2016 - 12.2018
- Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Onboarded and trained new employees on customer service and organizing strategies.
Account Manager
TXU Energy Retail Company
12.2004 - 06.2016
- Created proposals for new and repeat customer business transactions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Communicated product quality and market comparisons by creating sales presentations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Quoted prices, credit terms and other bid specifications.
Education
Bachelor of Science - Business Management
LeTourneau University
Longview, TX12.2003
Skills
- Microsoft Office Suite
- SalesForce
- SAP
- Customer Service
- Consultative Sales
- CRM Software
Timeline
Customer Service Advocate
Verizon Wireless
10.2020 - 08.2023
Substitute Teacher
Aldine ISD
08.2019 - 10.2020
Senior Sales Support Specialist
Direct Energy
06.2016 - 12.2018
Account Manager
TXU Energy Retail Company
12.2004 - 06.2016
Bachelor of Science - Business Management
LeTourneau University
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