Leo Nguyen
Jupiter,FL
Summary
As someone who values growth and collaboration, I am excited to bring my dedication and reliability to any work environment. I thrive on making meaningful contributions, and I'm eager to learn and grow. No matter where I am, I'm committed to making a positive impact.
Overview
22
22
years of professional experience
Work History
Design Consultant
Ervolina Inc.
10.2020 - 04.2024
- Design consultant for homes and businesses, demonstrating expertise in guiding clients through the design process.
- Proven proficiency in preparing for client interactions, conducting thorough due diligence to ensure a comprehensive understanding of project requirements and client preferences.
- Consistently received positive feedback from both clients and designers, reflecting a high level of satisfaction with services provided and collaborative work approach.
- Proficiently managed multiple projects simultaneously, ensuring deadlines and expectations were met.
- Oversaw operations in 22 stores, coordinating with approximately 40 designers to streamline processes and optimize performance.
- Provided training and mentorship to designers, fostering professional growth and ensuring adherence to company standards.
- Conducted thorough reviews of designs, offering constructive feedback and solutions to enhance quality and efficiency.
- Demonstrated exceptional problem-solving skills, effectively resolving issues to maintain project momentum and client satisfaction.
- Proficient in data entry tasks, ensuring accurate and organized documentation of project details and client information.
- Achieved nearly double the national average of clients, demonstrating strong client acquisition and retention skills.
- Comfortable with technology and committed to continuous learning, consistently adopting new tools and techniques to enhance productivity.
- Implemented innovative strategies, including creating guides and shortcuts, to optimize time management and eliminate redundancies in workflows.
- Selected to be part of nationwide teams tasked with overhauling standard operating procedures (SOP).
- Appointed as a consultant for a media personality to be featured and shared on social media platforms, showcasing expertise and contributing to brand visibility and growth.
Designer
Home Depot
10.2018 - 10.2020
- Proficient in 20/20 design software, utilizing advanced features to create innovative and visually appealing designs tailored to client specifications.
- Provided training and mentorship to fellow designers, sharing expertise and best practices to enhance team performance and capabilities.
- Consistently ranked in the top 10% in Sales since joining Home Depot, demonstrating a strong ability to meet and exceed sales targets through effective communication and strategic selling techniques.
- Offered intermediate IT support, troubleshooting technical issues and providing solutions to ensure smooth operation of design software and hardware systems.
- Involved in every step of the design process, from initial consultation to project completion, including setting budgets, financing, designing, purchasing, and overseeing installation, ensuring seamless execution and client satisfaction.
- Managed multiple projects concurrently, including kitchen renovations, bathroom remodels, closet designs, office layouts, and lobby renovations, demonstrating exceptional organizational skills and attention to detail.
- Proactively engaged with clients throughout the project lifecycle, conducting follow-up meetings, visiting job sites, and reviewing designs to address any concerns and ensure project success.
Program Analyst
Department Of Homeland Security
09.2002 - 09.2018
- Established and monitored pilot programs to test new design concepts and strategies, gathering data and insights to inform decision-making and improve processes.
- Managed social media relations, maintaining active presence across various platforms, responding to inquiries, and cultivating a positive brand image through compelling content and interaction with followers.
- Provided exceptional customer service and effectively addressed complaints, resolving issues in a timely and satisfactory manner to uphold client satisfaction and loyalty.
- Created and led nationwide presentations to educate teams on current and upcoming strategies, technology, and best practices, driving engagement and fostering alignment.
Education
Associate of Arts - Psychology
Palm Beach State College
Palm Beach Gardens, FlSkills
- Organization skills
- Work prioritization
- Typing speed: 65 words per minute (wpm)
- Content creation
- Graphic presentation
- Visual storytelling
- Layout and composition
- Video editing
- Photo editing
- Project presentation
- 20/20 Design Software
- Computer proficiency
Timeline
Design Consultant
Ervolina Inc.
10.2020 - 04.2024
Designer
Home Depot
10.2018 - 10.2020
Program Analyst
Department Of Homeland Security
09.2002 - 09.2018
Associate of Arts - Psychology
Palm Beach State College