Leo Nguyen
Tampa,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvment
02.2022 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
Customer Service Representative
Lowes Home Improvment
02.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Fulfillment Associate
Lowes Home Improvment
02.2022 - 02.2024
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Checked product levels and recommended new purchases.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Worked with customers to pack items according to specific desires and requirements.
- Safely and securely loaded items to prevent damage during transport.
Warehouse Worker
Lowes Home Improvment
02.2022 - 02.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Construction Worker
Thanh Construction & Flooring
01.2020 - 02.2021
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Mechanic
Personal Business
01.2021 - 08.2024
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Lawn Care Technician
Personal Project
01.2020 - 09.2024
- Maintained and serviced lawn care equipment to enhance longevity.
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
Driver
Personal Info
01.2020 - 09.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Education
Associate of Arts - Business
Hillsborough Community College
Tampa, FL06.2025
Skills
- Strong Work Ethic
- Driver's License
- Customer Service
- Watering lawns and trees
- Jobsite Safety
- Maintenance and repairs
- Hand and power tools
- Belt and hose replacements
- Gasket and seal replacements
- Active Listening
- Problem-solving abilities
- Critical Thinking
Languages
Vietnamese
Native or Bilingual
Timeline
Customer Service Cashier
Lowes Home Improvment
02.2022 - 02.2024
Customer Service Representative
Lowes Home Improvment
02.2022 - 02.2024
Fulfillment Associate
Lowes Home Improvment
02.2022 - 02.2024
Warehouse Worker
Lowes Home Improvment
02.2022 - 02.2024
Mechanic
Personal Business
01.2021 - 08.2024
Construction Worker
Thanh Construction & Flooring
01.2020 - 02.2021
Lawn Care Technician
Personal Project
01.2020 - 09.2024
Driver
Personal Info
01.2020 - 09.2020
Associate of Arts - Business
Hillsborough Community College
Similar Profiles
Alicia PalomaresAlicia Palomares
Flooring Sales Specialist at Lowes Home ImprovmentFlooring Sales Specialist at Lowes Home Improvment
Jaedan RichardsonJaedan Richardson
Customer Service Associate at Lowes Home ImprovmentCustomer Service Associate at Lowes Home Improvment
James BaxterJames Baxter
Outside Lawn and Garden Sales Representative at Lowes Home ImprovmentOutside Lawn and Garden Sales Representative at Lowes Home Improvment
Edward WattsEdward Watts
Customer Service Sales Representative at Lowes Home ImprovmentCustomer Service Sales Representative at Lowes Home Improvment
Jeremy KellerJeremy Keller
Section Chief at US Air Force- Dept. of DefenseSection Chief at US Air Force- Dept. of Defense