Results-driven Sales and Client Experience professional with 25 years of expertise in promoting electric vehicles, smart home automation, and connected technology. Leverages a consultative approach to clarify complex features and foster trust with clients. Experienced in full-lifecycle CRM management, mentoring sales teams, and onboarding processes that enhance customer satisfaction and drive revenue growth.
Work History
Co-Founder / Sales Mentor
10 Years 8 Months
The Home Security Experts | Sacramento, CA | 03.2016 - Current
Co-founded community-focused smart home automation business emphasizing relationship-driven, consultative selling.
Ranked in the top 3% for Recurring Monthly Revenue (RMR) while maintaining a 92% personal and team closing ratio.
Earned 80+ five-star Yelp and 50+ five-star Google reviews by delivering exceptional customer care and follow-through.
Managed CRM pipelines, retained accounts, fostered vendor relationships, and coached sales staff in needs-based selling strategies.
Customer Experience Specialist
3 Months
Tesla | Rocklin, CA | 09.2025 - 12.2025
Achieved a 100% CSAT rating through consistent, patient education during vehicle deliveries and post-delivery follow-ups.
Demonstrated key vehicle functions, mobile app controls, and Supervised Full Self-Driving capabilities to enhance customer understanding and confidence.
Collaborated with Sales Advisors to streamline delivery processes, reduce customer friction, and build long-term brand trust.
Personal Sales Consultant
3 Years 10 Months
Security Pro Group | Sacramento, CA | 04.2012 - 02.2016
Surpassed sales targets by leveraging product mastery and consultative sales techniques.
Tailored smart home recommendations to align with client lifestyle needs, resulting in high retention and referral rates.
Presented security solutions using clear product features and pricing details.
Consulted customers on Security Pro Group security system options and service plans.
Assessed client needs for alarms, cameras, and monitored protection services.
Personal Account Specialist
2 Years 10 Months
T-Mobile / Wireless Advocates | Bay Area & LA, CA | 06.2009 - 04.2012
Executed retail activation campaigns to drive market penetration for major launches at Costco and Staples.
Assisted T-Mobile customers with inquiries on wireless accounts and facilitated service changes.
Explained wireless features, coverage options, and accessory selections to customers.
Explained wireless features and coverage options while recommending accessories to enhance customer experience.
Education
- Graphic Arts & Design (Commercial Advertising)
Academy of Art University | San Francisco, CA
Skills
Consultative Sales
Strategic planning
Smart Home Solutions
Client Onboarding
Account retention
Revenue growth
Pipeline management
Customer experience
Relationship building
Needs assessment
Strategic planning
Business growth
Team leadership
Problem solving
Strategic planning
Business growth
License
Driving License: Valid California Driver's License (Clean Record)