Misty Alexaner
Lake Charles,LA
Summary
I have always been the type to keep wanting more out of my career with constantly moving up the ladder. I do have alot of experience under my belt doing different things.
Overview
14
14
years of professional experience
Work History
Millwork Sales Specialist/Peer Mentor
Lowes Home Improvementt
04.2022 - Current
- Prepared quotes, and processed payments.
- Increased per-customer sales totals by recommending additional tools, supplies and lumber.
- Assisted customers with making optimal choices for construction, renovation and addition plans with built windows/doors.
- Supported commercial customers in setting up accounts and finding consistent lumber supplies.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, and specific product promotions.
Paint Department Sales Associate/Peer Mentor
Lowes Home Improvment
04.2022 - Current
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Utilized company website and vendor catalogs to locate special order items for customers.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Alerted customers of department promotions and sales to increase overall departmental sales [Number]%.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Met mentee formally, informally, in-person and virtually to offer support.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Assisted mentee in getting acclimated to new position or responsibilities with consistent coaching and assisting with task prioritization.
- Created individualized mentoring plans for mentees, promoting personal growth and development.
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Facilitated peer-to-peer conversations to support open communication among mentees.
Delivery Driver/Shift Leader/Inventory
Laundry World
09.2012 - 02.2022
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Managed customer inquiries and complaints in polite and professional manner.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Completed on-time deliveries by choosing best and most efficient routes.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
- Kept detailed records of deliveries and money received from customers.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Conducted performance reviews and provided staff with feedback and guidance.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Analyzed sales figures and identified areas for improvement.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Store Manager
SUBWAY®Restaurants
11.2009 - 03.2013
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2025
Skills
- Invoice Preparation
- Special Order Management
- Product Merchandising
- Consultative Sales
- Upselling
- Store Organization
- Payment Processing
- Product Knowledge
- Customer Assistance
- Cash Handling
- Product and Service Sales
- Relationship Building
- Building Customer Loyalty
- Reliable and Responsible
- Service Contracts
- Team Cooperation
- Engaging With Diverse Customers
- Excellent Written and Verbal Communication
- Ability to Lift 40 Pounds
- Friendly and Helpful
- Repair Cost Estimation
- Documentation and Reporting
- Creative Thinking
- Goal-Driven
- Order Management
- Exceeding Customer Expectations
- Sales Floor Organization
- Special Order Coordination
- Flexible Hours
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Adaptable and Flexible
- Brand Promotion
- Safety and Cleanliness Standards
- Organization
- Informed Product Selections
- Honest and Dependable
- Computer Proficiency and Microsoft Office
- Attention to Detail
- Speech Clarity
- POS Software
- Sales and Promotions
- Customer Service
- Decision-Making
- Basic Mathematics
- Item Ticketing and Pricing
- Meeting Sales Goals
- Customer Needs Assessment
- Store Policies and Procedures
Timeline
Millwork Sales Specialist/Peer Mentor
Lowes Home Improvementt
04.2022 - Current
Paint Department Sales Associate/Peer Mentor
Lowes Home Improvment
04.2022 - Current
Delivery Driver/Shift Leader/Inventory
Laundry World
09.2012 - 02.2022
Store Manager
SUBWAY®Restaurants
11.2009 - 03.2013
High School Diploma -
Penn Foster Career School