Leo Saban
Orem
Summary
Detail-oriented and analytical professional with experience in customer service, technical support, and software quality assurance. Adept at application testing, bug reporting, and user experience validation. Familiar with Jira administration, workflow management, and software testing best practices.
Overview
12
12
years of professional experience
Work History
Customer Service & Technical Support Specialist
Cove Smart & Vivint Inc.
01.2016 - 01.2025
- Performed manual testing on security system software, validating functionality and reporting defects to engineering teams
- Conducted regression testing after software updates to ensure stability and prevent new issues
- Used Jira for defect tracking, issue management, and test case documentation
- Executed black-box testing to simulate real-world user interactions and improve software reliability
- Identified and documented technical issues, ensuring accurate reporting for quality improvements
- Provided feedback and recommendations for system enhancements based on customer interactions
Service Desk Technician
VOX Network Solutions
06.2019 - 01.2020
- Created and managed tickets for system issues, ensuring timely resolution
- Troubleshoot and resolve technical problems, ensuring system functionality and Performance
- Performed system validation testing to confirm proper functionality after updates and fixes
- Conducted post-resolution testing to verify issue fixes and prevent regressions
Collections Supervisor
Crest Financial
07.2013 - 09.2015
- Supervised collections agents, ensuring adherence to compliance and quality assurance standards
- Developed and implemented workflow improvements that enhanced efficiency and compliance
- Conducted data analysis to identify trends and optimize collection strategies, improving success rates
- Facilitated team meetings with structured agendas, action items, and clear communication
Education
Certificates - Software Quality Assurance
MTECH
05.2025
Certificates - Web Development Fundamentals, Front-End/ Mobile Web Development
Nucamp Bootcamp
09.2015
Skills
- Software Quality Assurance: Manual functional testing for web, black box, regression, and scenario testing
- Application Testing & Validation: Experience performing detailed testing, post-deployment validation, and user acceptance testing (UAT)
- Testing & Bug Reporting: Creating and executing test cases, reporting bugs, and collaborating with development teams to resolve issues
- Jira Support & Administration: Managing Jira workflows, tracking tasks, and ensuring visibility in software development processes
- Collaboration & Communication: Facilitating structured meetings, documenting action items, and ensuring transparency in team workflows
- Time Management & Prioritization: Ability to manage multiple tasks, prioritize effectively, and meet project deadlines
- Tools & Technologies: Jira, Postman, SQL, API Testing, JavaScript
Languages
Spanish
Native or Bilingual
Timeline
Service Desk Technician
VOX Network Solutions
06.2019 - 01.2020
Customer Service & Technical Support Specialist
Cove Smart & Vivint Inc.
01.2016 - 01.2025
Collections Supervisor
Crest Financial
07.2013 - 09.2015
Certificates - Software Quality Assurance
MTECH
Certificates - Web Development Fundamentals, Front-End/ Mobile Web Development
Nucamp Bootcamp
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