Leoard Ellis
Parlin,NJ
Overview
22
22
years of professional experience
Work History
Senior City Manager
Greyhound Lines Inc
New York, NY
04.2019 - Current
Senior Managr of Customer Experience
Greyhound Lines, Inc.
New York, NY
04.2018 - 04.2019
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Investigated customer complaints and escalated issues to address critical requests.
- Adhered to established customer satisfaction strategies to support swift issue resolution.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
City Manager
Greyhound Lines, Inc.
Baltimore, MD
01.2014 - 04.2018
City Manager
Greyhound Lines Inc
Fayetteville, NC
01.2013 - 12.2014
GPX National Account Sales Executive
Greyhounmd Lines Inc
Philadelphia, PA
09.2001 - 02.2013
Skills
- Labor Negotiations
- Business Growth Initiatives
- Hiring and Terminations
- Strategic Planning
- Critical Thinking Skills
- Performance Monitoring and Evaluation
- Team Collaboration
- Management Training
- Budget Controls
- Labor Relations
- Department Oversight
- Project Coordination
- Finance and Accounting Oversight
- Report Generation
- Program Implementation
Timeline
Senior City Manager
Greyhound Lines Inc
04.2019 - Current
Senior Managr of Customer Experience
Greyhound Lines, Inc.
04.2018 - 04.2019
City Manager
Greyhound Lines, Inc.
01.2014 - 04.2018
City Manager
Greyhound Lines Inc
01.2013 - 12.2014
GPX National Account Sales Executive
Greyhounmd Lines Inc
09.2001 - 02.2013