Leonidas Armstrong
Orlando,FL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Friendly hard worker with exceptional hospitality skills seeking opportunity to join Southwest Airlines as flight crew member.
Overview
12
12
years of professional experience
Work History
Public Adjuster
Florida Adjusters Group
Orlando, FL
01.2018 - Current
- Participated in continuous education courses designed to stay abreast of industry trends and developments.
- Communicated regularly with clients to keep them informed about progress on their claims advising them on strategies that could help maximize their recovery from losses.
- Gathered evidence such as photographs, witness statements, and repair estimates to support claims conducting on-site inspections of damage property.
- Utilized understanding of underwriting guidelines to keep work in line with government regulations and company requirements.
Claims Department Manager
Banco Falabella Peru S.A.
Lima, Peru
05.2012 - 01.2017
- Evaluated and motivated employees to continuously develop and grow in both performance and knowledge.
- Developed and implemented operational plans and procedures to enable successful team operations.
- Assessed staff performance, identified training needs, and provided guidance to team members in order to maximize effectiveness.
- Managed and monitored the daily operations of the Claims Department.
- Coordinated with various departments to ensure timely resolution of customer claims.
- Analyzed complex data sets to identify trends in customer complaints or disputes.
- Ensured that all departmental activities were conducted within regulatory guidelines.
- Developed and implemented policies, procedures, and processes to improve claims handling efficiency.
- Collaborated with quality team regarding quality assurance reviews.
Education
MBA - Business Administration
Universidad De Piura
Lima, Peru05-2016
Associate of Applied Science - Computer Science And Programming
Universidad Peruana De Ciencias Aplicadas
Lima, Peru01-2012
Skills
- Works well under pressure
- Upbeat, friendly, positive
- Passion for travel and cultural diversity
- Works well as a team player
- Fast learner
- Customer service
- Regulatory compliance
- Verbal and Written Communication
- Company Policy Adherence
- Training and Coaching
- Always looking for challenges and learning opportunities
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Public Adjuster
Florida Adjusters Group
01.2018 - Current
Claims Department Manager
Banco Falabella Peru S.A.
05.2012 - 01.2017
MBA - Business Administration
Universidad De Piura
Associate of Applied Science - Computer Science And Programming
Universidad Peruana De Ciencias Aplicadas
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