Sherry McKern
Fort Worth
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Independent Adjuster/Adjuster Assistant
Pilot Catastrophe
07.2017 - Current
- Investigate and analyze damages, determine what insurance company is liable for, issue payments, communicate and negotiate with vendors, contractors and insureds on repair process. Stay connected with insured, providing timely updates on repair process. Maintained and updated files and records to support steps taken to move claim forward.
Independent Adjuster
Alacrity Solutions
11.2015 - 08.2020
- Investigate and analyze damages, determine what insurance company is liable for, issue payments, communicate and negotiate with vendors, contractors and insured on repair process. Stay connected with insured, providing timely updates on repair process. Maintained and updated files and records to help move claim forward.
Personal Trainer/ Front Desk
Fitness For Her
08.2000 - 10.2011
- Delivered fitness experiences to support customers' efforts to meet short- and long-term fitness goals. Provided education on fitness and nutrition, and encouraged clients to maintain healthy weight through nutritional guidance. Adjusted, maintained, and operated all fitness equipment and showed members how to get maximum benefit by using equipment correctly and safely. Provided unique training experience by customizing programs, encouraging customers to continue with program.
Movie Attendant
Fort Worth Museum of Science and History
10.2007 - 02.2008
- Assisted with large school groups on organizing and guiding them through theater experience. Verify daily schedule with master schedule, projectionist and box office.
Education
High School Diploma - General
Azle High School
Azle, TX05.1989
Skills
- Microsoft Word Excel
- Xactimate training
- Collaborate easily with co-workers
- Motivated
- Customer Service
- Works well under pressure
Timeline
Independent Adjuster/Adjuster Assistant
Pilot Catastrophe
07.2017 - Current
Independent Adjuster
Alacrity Solutions
11.2015 - 08.2020
Movie Attendant
Fort Worth Museum of Science and History
10.2007 - 02.2008
Personal Trainer/ Front Desk
Fitness For Her
08.2000 - 10.2011
High School Diploma - General
Azle High School
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