Leo bardo Delao
Houston
Summary
Diligent driver with proven track record in efficient and safe transportation. Expertise in route planning and vehicle maintenance, ensuring punctuality and reliability. Demonstrated problem-solving skills and strong attention to detail, enhancing overall service quality.
Overview
5
5
years of professional experience
Work History
Driver
Swift Transportation
04.2025 - Current
Manager in Training
McDonald's
08.2020 - 07.2024
- Assisted in training new team members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during food preparation and service.
- Coordinated daily staff schedules to optimize workflow and enhance productivity.
- Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
- Resolved customer inquiries and complaints to enhance guest satisfaction and retention.
- Maintained cleanliness and organization of work areas to uphold brand standards.
- Implemented process improvements that streamlined operations and reduced wait times for customers.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Parts Driver
O'Reilly Auto Parts
08.2024 - 01.2025
- Delivered parts to customers efficiently, ensuring timely service and customer satisfaction.
- Managed inventory by tracking and organizing parts, optimizing storage space.
- Assisted in loading and unloading deliveries, maintaining safety protocols during operations.
- Communicated effectively with team members to coordinate delivery schedules and routes.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate records of deliveries and returns, supporting inventory management efforts.
- Assisted customers in locating specific parts within the warehouse facility upon request.
- Pulled parts from storage and prepared daily deliveries to verified locations.
- Demonstrated accountability and professionalism by completing all paperwork accurately and punctually.
- Facilitated smooth handover of auto parts to clients by verifying order details before departure from the warehouse facility.
Education
High School Diploma -
Phillis Wheatley High School
Houston, TX05.2020
Skills
Class A CDL
Customer service
Timeline
Driver
Swift Transportation
04.2025 - Current
Parts Driver
O'Reilly Auto Parts
08.2024 - 01.2025
Manager in Training
McDonald's
08.2020 - 07.2024
High School Diploma -
Phillis Wheatley High School