Summary
Overview
Work History
Education
Skills
Timeline
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Leoina Stinson

Columbus,MS

Summary

Adept at enhancing team performance and customer satisfaction, my tenure at Chick-fil-A as a Certified Trainer showcased my ability to develop impactful training materials and coach staff effectively. With skills in performance assessment and public speaking, I consistently improved productivity and trainee contentment, demonstrating a strong commitment to professional development and excellence.

Overview

11
11
years of professional experience

Work History

Certified Trainer

Chick-fil-A
04.2024 - Current
  • Coached incoming staff, leading to improved growth and heightened productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
  • Maintained organization of documents, materials, and equipment.

Restaurant Team Member

Burger King
05.2017 - 07.2018
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Cultivated warm relationships with regular customers.

Team Member

Kentucky Fried Chicken
05.2015 - 04.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.

Team Member

Churches Chicken
08.2014 - 05.2015
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Reduced wait times for customers by implementing more efficient checkout process.

Education

Associate Of Arts - Elementary Education

East Mississippi Community College
Columbus, MS

Skills

  • Performance assessment
  • Coaching techniques
  • Training needs analysis
  • Public speaking
  • Manufacturing
  • Work coordination
  • Training material development
  • Efficient cleaning techniques
  • Interior and exterior cleaning
  • Attention to detail
  • Sanitation practices
  • Chemical handling
  • Health and safety compliance
  • Professional appearance
  • Health and safety regulations
  • Waste disposal methods

Timeline

Certified Trainer

Chick-fil-A
04.2024 - Current

Restaurant Team Member

Burger King
05.2017 - 07.2018

Team Member

Kentucky Fried Chicken
05.2015 - 04.2016

Team Member

Churches Chicken
08.2014 - 05.2015

Associate Of Arts - Elementary Education

East Mississippi Community College

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Leoina Stinson