Dedicated server with proven communication and organizational skills. Experienced in fast-paced environments, delivering top-notch customer service and training team members to enhance overall service quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Red Robin
Wenatchee, Washington
05.2023 - 08.2025
Assisted with menu knowledge to help customers make informed choices.
Supported team members during peak hours to enhance service delivery.
Provided excellent customer service to ensure satisfaction.
Utilized point of sale system effectively to maintain transaction accuracy and speed.
Managed multiple tasks efficiently to ensure seamless service delivery.
Cook and Expo
Mai Lee Thai Restaurant
East Wenatchee, Washington
03.2022 - 06.2023
Maintained cleanliness and organization of kitchen workstations and equipment.
Identified training needs within the team and conducted regular training sessions to enhance skillsets.
Collaborated with team members to ensure timely meal service during busy hours.
Trained new kitchen staff on food preparation techniques and safety protocols.
Thrived in a fast-paced kitchen environment, ensuring efficient workflow and timely service.
Manager
Grocery Outlet
East Wenatchee, Washington
02.2021 - 12.2022
Managed daily operations, ensuring compliance with company policies and procedures.
Coordinated team schedules to optimize workflow and resource allocation.
Developed training programs for new employees to enhance skills and productivity.
Optimized store layout to ensure a visually appealing and organized space.
Maintained a clean and attractive store presentation to enhance customer experience.
Oversaw cash transactions and Point of Sale system operations.
Server
Olive Garden
East Wenatchee, Washington
02.2019 - 03.2020
Provided excellent customer service in a fast-paced dining environment.
Ensured cleanliness and organization of work areas to enhance service quality.
Assisted with customer requests and answered questions to improve satisfaction.
Handled kitchen equipment to ensure smooth and timely service.
Collaborated with team members to enhance service quality.
Education
GED -
Eastmont
East Wenatchee, WA
06-2014
Skills
Excellent communication skills that model behaviors that foster a sense of energy, ownership, teamwork, and personal commitment