Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Open To Work

Leola Thornton

Portland,OR

Summary

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.

Well-educated individual with data integrity and client education talents. A communicative Caseworker with a background spent working with culturally diverse individuals and recommending the best options for treatment.

Compassionate Caseworker known for high productivity and efficient task completion. Specialize in client needs assessment, resource coordination, and case management planning. Excel in communication, empathy, and problem-solving to support clients effectively. Navigate challenging situations with patience and understanding to achieve positive outcomes.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Detail-oriented Case Aide with proven understanding of service and methodical approach to completing documentation. Consistent in helping clients obtain relevant services by fully pursuing opportunities and resolving problems. Dependable in following up on issues and skilled at prioritizing cases.

Compassionate professional with experience in providing support to caseworkers and clients. Demonstrated strengths include strong empathetic communication, detailed record-keeping, and adeptness at coordinating services for individuals and families. Successfully ensured client needs were met while adhering to agency regulations and policies.

Overview

6
6
years of professional experience

Work History

Supervisor Monitor

Pinehurst Management
Portland, Oregon
11.2022 - 06.2024
  • Managed the daily operations of Monitors and ensured proper functioning.
  • Hired, Trained held staff accountable ensured compliance with companies established guidelines and policies.
  • Overseen residents' food pantry and events weekly.
  • Kept detailed shift log entered data as needed and cleaned highly traffic areas.

Case Manager

All Good Northwest
Portland, Oregon
01.2022 - 09.2022
  • Assessed clients need developed service plans and monitor processes in reaching goals.
  • Organized group activities to provide socialization opportunities for clients.
  • Assisted with barriers applicants for government benefits such as food stamps, medical etc.
  • Successfully handled emergent issues in a timely manner.

Advocate

Urban League Of Portland
Portland, Oregon
09.2020 - 12.2021
  • Developed implemented effective care plans for clients based on their individual needs.
  • Maintained case load of 10 clients met on weekly basis.
  • Identified resources available in the community that clients can benefit from detailed log handled crisis hotline took notes messages.
  • Established positive and healthy boundaries with clients and co workers.

Caseworker

Transition Projects
Portland, Oregon
02.2018 - 06.2020
  • Provided caseworker services to clients conducting assessments daily.
  • Coordinate referrals for food stamps medical mental health and substance abuse.
  • Facilitated group sessions focusing on topics such as life's hardships, life skills development and conflict resolution etc.
  • Provided crisis intervention when necessary by responding quickly to urgent requests and remaining calm.

Education

Basic studies -

Mt Hood Community College

Basic studies -

Portland Community college

G.E.D -

Portland Community college

Skills

  • Communication and Interpersonal Skills
  • Problem-Solving and Critical Thinking
  • Case Management
  • Organizational and Multitasking
  • Documentation and Reporting
  • Email and Telephone Etiquette
  • Positive Attitude
  • Compassion
  • Conflict Resolution
  • Client Advocacy
  • Crisis Intervention
  • De-Escalation
  • Emotional Intelligence
  • Relationship Building
  • Self Motivated
  • Leadership skills
  • Time management
  • Decision making
  • Flexibility
  • Adaptability
  • Computer skills
  • Microsoft
  • Crisis intervention
  • Conflict resolution
  • Client assessment
  • Effective communication
  • Problem solving
  • Strategic planning
  • Verbal and written communication
  • Training and mentoring
  • Goal oriented
  • Documentation and reporting
  • Policy and procedure development
  • Relationship building
  • Priority management
  • Complex Problem-solving
  • Attention to detail
  • Policy enforcement
  • Teamwork and collaboration
  • Multitasking
  • Case management
  • Group facilitation
  • Client advocacy
  • Problem-solving
  • Regulatory compliance
  • Clear communication
  • Risk assessment
  • Eligibility assessment
  • Multitasking and organization
  • Positive attitude
  • Ethical judgment
  • Active listening
  • Vulnerable population awareness
  • Emotional awareness
  • Patient support
  • Stress management
  • Patient assessments
  • Client empowerment
  • Client relationship management
  • Discharge planning
  • Case management tracking
  • Organization and multitasking
  • Referral coordination
  • Progress evaluations understanding
  • Case planning
  • Empathy and compassion
  • Resource allocation
  • Interdisciplinary collaboration
  • Home visits and inspections
  • Critical thinking
  • HIPAA compliance
  • Email and telephone etiquette
  • Community resource identification
  • Data entry
  • Team leadership
  • Cultural competency
  • Client engagement
  • Case file documentation
  • Self-awareness
  • Behavioral observation
  • Interpersonal and written communication
  • Case information confidentiality
  • Motivational interviewing
  • Multitasking capacity
  • Problem-solving abilities
  • Analytical skills
  • Mental health treatment
  • Interpersonal communication
  • Task prioritization
  • Self motivation
  • Coping Mechanism Development
  • Trauma counseling

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemote

Salary Range

$20/hr - $760/hr

Timeline

Supervisor Monitor

Pinehurst Management
11.2022 - 06.2024

Case Manager

All Good Northwest
01.2022 - 09.2022

Advocate

Urban League Of Portland
09.2020 - 12.2021

Caseworker

Transition Projects
02.2018 - 06.2020

Basic studies -

Mt Hood Community College

Basic studies -

Portland Community college

G.E.D -

Portland Community college
Leola Thornton