Leomar Rueda
Jersey City,N.J
Summary
Professional retail worker prepared for role, bringing experience in inventory management, stocking, and maintaining organized displays. Strong focus on team collaboration and achieving results, with reliable and adaptable approach to changing needs. Skills include efficient stocking, attention to detail, and excellent communication, combined with proactive problem-solving attitude.
Experienced with efficient inventory management and organization. Utilizes skills in maintaining accurate stock levels and optimizing storage spaces. Track record of reliability and teamwork in dynamic environments.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
BetMGM Online Casino
12.2021 - 01.2022
- Responsible for handling multiple contacts simultaneously hours throughout shifts, while providing consistently great customer service
- Ability to actively increasing knowledge to better service customers on new promotions, policies, or problem solving that may change weekly
- Acknowledged by superiors as being able to remain calm and provide accurate information at all times when dealing with problematic players
- Able to obtain multiple gaming licenses for several states throughout the Unites States
- Managed to always provide clear and concise summaries for each contact made
- Those would allow superiors to efficiently understand work productivity and quality
Prime Now Associate
Amazon
12.2019 - 01.2022
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
- Improved operations by working with team members to find workable solutions
- Resolved interpersonal conflicts by listening, finding common ground and building relationships
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Trained newly hired associates to fill key positions and maximize productivity
- Reduced process gaps by effectively training new hires on best practices and protocols
- Explained goals and expectations required of trainees
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction
- Identified areas of concern uncovered during training sessions and suggested methods to reduce risk
- As a Bin Doctor, tracked inventory usage, documented discrepancies, audits, resolved issues to maintain accurate records and maintained overall count
Overnight Stocking Associate
Walmart
09.2022 - 10.2024
- Responsible for stocking shelves and organizing merchandise in various departments according to company direction
- Maintained a clean and safe work environment
- Collaborated with team members to achieve nightly stocking goals efficiently
- Assisted customers with locating products while providing excellent customer service
- Conducted regular inventory checks to minimize discrepancies and stock shortages
- Assisted supervisors with managing various departments and fellow associates mostly pertaining to the backroom where all overstock was accounted for
- Worked with electric jack, manual hand jack, and cardboard baler to keep backroom clear
Organizer
Civic Operations Group
06.2021 - 10.2021
- Provided residents with resources the state of New Jersey was offering as covid state relief
- Encouraged residents that were eligible to get vaccinated to book an appointment through the QR codes provided on our pamphlets
- Managed multiple sites with up to 50 canvassers per day
- Recruited and trained new canvassers for multiple sites every day when needed
- Prepared info to give canvassers more information to better serve the community and those who may be hesitant to receive help provided
- As an Organizer for COG time management was essential to handle multiple meetings per day, preparing the sites for briefing to launch canvassers to work, supervising the canvassers during their shift, collecting all the equipment and reports, then finalizing the day with submitting detailed summaries of the information all the canvassers’ reports entailed
Fulfillment Team Member
Target
11.2016 - 11.2019
- Accurately pick, prepare, and pack guest online orders on time for shipment or pick up using the correct materials
- Assist or manage Guest Services to ensure customers received proper help with their order
- Work with team in Pickup and Fulfillment end of day procedures
- Sort packages based on shipment carrier, prepare & load trucks for delivery
- Ensure fulfillment workspaces are supplied, align with planogram guidelines, and meet brand standards
- Leverage appropriate escalation tools to solve guest related issues, notifying partners when needed
- Achieve fulfilment goals and establish clear priorities for the team based on key metrics
- Manage 'Order Pickup', 'Ship from Store' Same Day Delivery', 'Guest Services' and closing routines
- Leverage appropriate escalation tools to solve team member, process and/or guest issues, notifying partners when needed via Help Desk Client Support Center (CSC)
- Trained newly hired associates to fill key positions and maximize productivity
- Ensure coaching culture by providing on the spot recognition for team members when they exceed expectations and guide team members when expectations are not met
- Kept team on track by assigning and supervising their activities and giving constructive feedback
- Follow and hold team members accountable to all safety guidelines, operating procedures, and quality standards
- Follow food safety guidelines when handling, displaying and/or storing food items
- Participate and hold team members accountable to reduce shortage and loss
- Foster an inclusive, diverse, safe, and secure culture
Education
A.F.A. - Studio Arts
Hudson County Community College
01.2020
Skills
- Interpersonal skills
- Problem solving skills
- Fast learning
- Product organization
- Bilingual
- Wat Machine
- Air speed Machine
- WAVE Lift
- Crown
- Power Jack
Machineryskills
- Wat Machine
- Air speed Machine
- WAVE Lift
- Crown
- Power Jack
Timeline
Overnight Stocking Associate
Walmart
09.2022 - 10.2024
Customer Service Agent
BetMGM Online Casino
12.2021 - 01.2022
Organizer
Civic Operations Group
06.2021 - 10.2021
Prime Now Associate
Amazon
12.2019 - 01.2022
Fulfillment Team Member
Target
11.2016 - 11.2019
A.F.A. - Studio Arts
Hudson County Community College
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