Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leon Ferguson

Alabaster,AL

Summary

Accomplished Area Lead at Entrust Datacard Corporation, enhancing team productivity and client satisfaction through strategic planning and leadership. Expert in facilities management and interpersonal communication, streamlined operations and fostered collaboration, significantly improving project delivery and client relationships. Skilled in mentoring and conflict resolution, consistently exceed expectations with a focus on results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. .

Overview

10
10
years of professional experience

Work History

Area Lead

Entrust Datacard Corporation
03.2024 - Current
  • Developed strong relationships with clients, ensuring high levels of satisfaction and repeat business.
  • Enhanced team productivity by implementing efficient processes and streamlining workflow.
  • Coordinated with cross-functional teams for successful project completion and timely delivery.
  • Resolved conflicts within the team, ensuring smooth operations and maintaining morale.
  • Fostered a positive work environment by promoting collaboration and open communication among team members.
  • Oversaw daily operations, delegating tasks appropriately and monitoring progress to ensure timely completion.
  • Frequently inspected production area to verify proper equipment operation.
  • Serviced and maintained CI sites GPO and BCBS
  • Serviced and maintained financial instant issuing sites
  • Mentored New Field Service Technicians


Field Service Technician

Entrust Datacard Corporation
03.2015 - 03.2024
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.

Education

Associate in Electronics Engineering Technology - Electronics Technology

ITT Technical Institute - Birmingham, Al
Birmingham, Al
01.2000

Skills

Leadership skills

Attention to Detail

Facilities Management

Decision-Making

Client Relationship Building

Customer Relations

Timeline

Area Lead

Entrust Datacard Corporation
03.2024 - Current

Field Service Technician

Entrust Datacard Corporation
03.2015 - 03.2024

Associate in Electronics Engineering Technology - Electronics Technology

ITT Technical Institute - Birmingham, Al
Leon Ferguson