Leon Haynes
Oradell,NJ
Summary
Detail-oriented professional with a strong background in tax preparation and customer service. Known for exceptional communication skills and a commitment to compliance, dedicated to enhancing client experiences and operational efficiency.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Business Owner
Leon's Tax Services
Teaneck, New Jersey
01.2013 - Current
- Managed daily operations of tax preparation services for diverse clients.
- Supervised staff to ensure compliance with tax regulations and policies.
- Created targeted marketing strategies that increased client acquisition and retention.
- Collaborated with clients to gather financial documents for accurate tax filings.
- Streamlined workflow processes to improve service delivery and elevate client satisfaction.
- Updated knowledge of evolving tax laws and industry trends to ensure compliance and informed client advice.
- Conducted interviews, provided training, and oversaw employee performance to enhance team effectiveness.
Customer Service Representative
Premiere Response
New Providence, New Jersey
03.2010 - 06.2013
- Resolved customer complaints by identifying issues and implementing effective solutions, improving customer satisfaction.
- Handled customer inquiries via phone, email, and chat channels, ensuring timely and accurate responses.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on product features and services, enhancing their overall user experience.
- Documented customer interactions accurately in the company's CRM system.
Education
MBA - Accounting And Finance
DeVry University
Paramus, NJ06-2013
Bachelor of Arts - Accounting
St. Leo University
St. Leo, FL 09.1992 - 05.1997
Skills
- Tax preparation
- Regulatory compliance
- Client management
- Workflow optimization
- Marketing strategy
- Customer service
- Effective communication
- Courteous, reliable and friendly
Timeline
Business Owner
Leon's Tax Services
01.2013 - Current
Customer Service Representative
Premiere Response
03.2010 - 06.2013
Bachelor of Arts - Accounting
St. Leo University
09.1992 - 05.1997
MBA - Accounting And Finance
DeVry University