Melissa Lister
Griggsville,IL
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 18 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
12
12
years of professional experience
Work History
Business Owner
Melissa Cleaning Service/Glow Spray Tanning
01.2016 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
Patient Service Representative
International Eyecare Center
03.2012 - 10.2015
- Prepared bank deposits and handled business sales, returns and transaction reports
- Consulted with customers to assess needs and propose optimal solutions
- Verified insurance eligibility and coverage for patients
- Entered patient demographic and insurance data into electronic medical record system
- Filed and maintained patient records in accordance with HIPAA regulations
- Managed patient registration process, confirming data accuracy and completeness
- Built and maintained positive working relationships with patients and staff
- Took copayments and compiled daily financial records
- Assisted patients in filling out check-in and payment paperwork
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Handled customer service inquiries in person, via telephone and through email
- Balanced deposits and credit card payments each day
Education
General Studies: Business Administration -
Western Illinois University
Macomb, ILGeneral Studies: Business Administration -
Joliet Junior College
Joliet, ILLiberty Tax School
01.2020
General Studies -
Minooka Community High School
Minooka, IL12.2005
Skills
- Financial Recordkeeping
- Patient Registration
- Financial Needs Determination
- Document Recordkeeping
- Accounts Payable and Receivable
- Business Operations and Forecasting
- Customer Relations
- Tax Preparation
Timeline
Business Owner
Melissa Cleaning Service/Glow Spray Tanning
01.2016 - Current
Patient Service Representative
International Eyecare Center
03.2012 - 10.2015
General Studies: Business Administration -
Western Illinois University
General Studies: Business Administration -
Joliet Junior College
Liberty Tax School
General Studies -
Minooka Community High School
References
Sarah Markert, Pharmacy- Western Illinois Corrections Center, 217-653-4062 Dr. Ryan Theole, International Eyecare Center, 217-864-3221
References
Sarah Markert, Western Illinois Corrections Center, 217-653-4062 Dr. Ryan Theole, International Eyecare Center, 217-864-3221
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