LEON NGUYEN
Jacksonville,FL
Summary
Highly motivated and results-driven professional bringing extensive experience in many areas. Team player and natural leader with excellent communication skills. Versatile worker that also have variety of skills in the warehouse or office environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Fulfillment Associate
Glasfloss
Jacksonville, FL
07.2025 - Current
- Made sure shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Create labels for boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Collaborated with team members and other departments to ensure timely completion of orders during peak demand periods.
- Ensured proper labeling and packaging of products, adhering to company standards; minimizing potential damages during transport.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
Customer Service Support Specialist
Coach
Jacksonville, FL
04.2021 - 07.2025
- Collaborated with team members to ensure timely completion of projects within given deadlines.
- Utilized advanced computer skills to accurately enter large volumes of numerical data into multiple databases and spreadsheets.
- Performed data entry and validation of customer information in a high-volume, fast-paced environment.
- Updated existing records with new information as needed, ensuring accuracy of all entries.
- Utilized multiple software programs to manage data entry functions.
- Converted data from one electronic system to another.
- Preserved customer confidence and protected operations by keeping information confidential.
- Reviewed input/output data to verify completeness, accuracy, and conformance to quality standards and specifications.
- Maintained accurate records and ensured data integrity by following established procedures.
- Conducted follow-up calls with clients as needed, demonstrating commitment to ongoing support and relationship-building efforts.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Shipping Clerk
Coach
Jacksonville, FL
01.2017 - 04.2021
- Resolved issues related to incorrect shipping addresses or missing items in an efficient manner.
- Expertly operated multiple software programs to process orders, generate labels and track shipments.
- Ensured that all documents associated with each shipment were accurate and complete.
- Operated computers equipped with specialized software applications used in tracking shipments.
- Collaborated closely with the warehouse team to ensure timely deliveries of orders were met.
- Verified accuracy of packing slips for shipped items to ensure correct order fulfillment.
- Arranged for pickup and delivery of goods to meet deadlines by communicating with companies to see their driver's ETA.
- Escalation solution skills in complex problem-solving, high-volume communication, and process improvement to turn issues into positive outcomes.
- Assisted in loading and unloading materials as needed operating dock stockers/double pallet jacks.
- Successfully coordinated transportation services between suppliers, distributors, warehouses and customers.
- Developed strong relationships with freight carriers.
- Assisted in training new team members on proper procedures related to shipping and receiving.
- Packed, sealed, labeled, and affixed postage to prepare materials for shipping.
- Prepared work orders, bills of lading, and shipping orders to route materials.
Education
High School Diploma -
MYcroScool
Jacksonville06-2016
Skills
- Process Improvement Mindset
- File Conversion Knowledge
- Data Entry Procedures Knowledge
- Problem Solving Abilities
- Software Proficiency
- Information Security Awareness
- Confidentiality Maintenance
- Deadline Oriented Approach
- Accuracy and Attention to Detail
- Fast Typing Speed
- Multitasking Capabilities
- Quality Control Focus
- Escalation Solution
- Customer Service
- Effective Listening
Certification
Forklift
LANGUAGES
Vietnamese Native
Timeline
Customer Fulfillment Associate
Glasfloss
07.2025 - Current
Customer Service Support Specialist
Coach
04.2021 - 07.2025
Shipping Clerk
Coach
01.2017 - 04.2021
High School Diploma -
MYcroScool