Leon Phillips
Lilburn
Summary
Enhanced inventory management and documentation processes to boost productivity and efficiency. Possesses over 20 years of experience in communication, planning, and problem-solving. Oversaw paperwork and shipments to maintain supply levels and directed requisitions to fulfill demand. Partnered with department leaders and vendors to develop and implement effective operational solutions.
Overview
13
13
years of professional experience
Work History
Dispatcher/Driver, Warehouse Orders
ATL Courier
Norcross
04.2023 - Current
- Coordinated timely delivery of goods through effective communication with drivers and personnel.
- Directed efficient dispatching, routing, and tracking of fleet vehicles.
- Maintained professional relationships with shippers, receivers, and drivers to build trust.
- Tracked delivery progress to identify delays and provide real-time customer updates.
- Generated reports documenting deliveries and maintaining updated records.
- Analyzed customer feedback to improve service quality and resolve issues.
- Monitored vehicle locations to ensure on-time arrivals at destinations.
- Scheduled deliveries and pickups based on customer specifications.
Dispatcher/Driver, Warehouse Orders
Whitecap
Norcross
05.2025 - 12.2025
- Coordinated daily transportation schedules for efficient deliveries.
- Communicated with drivers to relay instructions and address issues.
- Monitored vehicle locations using GPS tracking systems.
- Managed incoming calls to assist customers with service inquiries.
- Collaborated with team members to optimize routing strategies.
- Ensured compliance with safety regulations during operations.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
Dispatcher
American Expediting
Atlanta
11.2021 - 04.2023
- Coordinated logistics for 100+ daily shipments, ensuring timely deliveries.
- Enhanced communication with drivers, improving satisfaction ratings by 40%.
- Utilized data analytics to optimize routes, cutting fuel costs by 15%.
- Negotiated contracts with carriers, saving the company 10% annually.
- Monitored performance metrics, driving continuous improvement initiatives.
- Achieved a 98% on-time delivery rate, exceeding industry standards.
Expeditor
TUCKER, ATLANTA TRANSPORT AND LOGISTICS LLC
Atlanta
06.2017 - 02.2020
- Streamlined delivery operations by coordinating with drivers for route efficiency.
- Handled new orders while preparing documentation and assigning personnel as needed.
- Supervised paperwork flow, directing information to suitable departments swiftly.
- Educated customers on product offerings and services available.
- Engaged with warehouse personnel to ensure correct loading and unloading processes.
- Created and implemented comprehensive customer service policies for consistency.
- Managed disputes among customers and staff to promote a respectful environment.
- Tracked delivery progress meticulously to provide timely updates on status.
Forklift Operator
Aluma Systems
Atlanta
12.2015 - 06.2017
- Certified Forklift Operator at Harsco Infrastructure, ensuring safe and efficient material handling.
- Recorded count and condition of all incoming cargo to maintain accurate inventory records.
- Estimated weights and centers of balance for precise equipment placements.
- Received and assembled new equipment per manufacturer specifications to ensure operational readiness.
- Transported materials to designated locations while documenting all inventory changes.
- Conducted monthly floor inventories to assess stock levels and identify discrepancies.
- Picked orders from storage, preparing items for shipment through wrapping and staging.
- Collaborated with lift truck drivers and production staff to enhance order processing efficiency.
Certified Forklift Operator
Harsco Infrastructure
Harrisburg
08.2012 - 12.2015
- Managed inbound and outbound schedules to optimize workflow efficiency.
- Transported goods between warehouse locations to align with shipment and storage needs.
- Prepared shipments by wrapping pallets in plastic and tagging merchandise accordingly.
- Staged removed orders from storage for efficient processing of outgoing shipments.
- Performed equipment maintenance to sustain operational longevity and reliability.
Education
No Degree - Commercial Drivers License
Atlanta Tech
Atlanta, GA01.2018
No Degree - Computer Science
Harrisburg Area Community College
Harrisburg, PA01.2013
Skills
- Project management
- Operational improvement
- Customer service
- Administrative support
- Relationship development
- Fast Learner
- Dispatch software
- Route optimization
- Delivery tracking
- Logistics coordination
- Time management
- Safety compliance
- Dispatching procedures
- Critical thinker
- Decision-making
- Data entry
- Forklift operation
- Inventory management
- Dock operations
- OSHA compliance
- Warehouse safety
- Warehouse best practices
- Order picking and processing
- Deadline driven
- Forklift operator certification
- Forklift maintenance
- RF scanner
- Inventory reporting
- Production reporting
- Pallet construction
- Stock rotation
- Incident logging
- Basic math aptitude
- Physically fit and agile
- Inventory staging
- Loading and unloading
- Warehouse management systems
- Workplace cleanliness
References
Reference available upon request
Timeline
Dispatcher/Driver, Warehouse Orders
Whitecap
05.2025 - 12.2025
Dispatcher/Driver, Warehouse Orders
ATL Courier
04.2023 - Current
Dispatcher
American Expediting
11.2021 - 04.2023
Expeditor
TUCKER, ATLANTA TRANSPORT AND LOGISTICS LLC
06.2017 - 02.2020
Forklift Operator
Aluma Systems
12.2015 - 06.2017
Certified Forklift Operator
Harsco Infrastructure
08.2012 - 12.2015
No Degree - Commercial Drivers License
Atlanta Tech
No Degree - Computer Science
Harrisburg Area Community College