Leon Strain

At UCI Catering, I work to ensure top-quality presentation of buffet setups at numerous campus locations through meticulous attention to detail. From plastic to hand-polished glassware, there's a high-expection of the students and the effort they put in to make each and every event as perfect as it can be for the customer(s).

At Kingsmill, especially in the Summer, I worked many hours in hot sun, coaching tennis to all ages from five to fifty years of age, improving their tennis with the tips I could give them, and building great connections along the way. In addition to this, I often handled the court maintenance of the clay courts at Kingsmill, where I ensure the underground water irritating system is up and running, sweep courts, nailing down lines when needed, and just fix brushes, machines, or any other equipment that is having any issues; gaining some engineering skills from the job along the way too.

At Harris Teeter and Statbucks, I did various tasks to help the company that include:

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
• Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise and developing customized training programs tailored to individual barista needs and skill levels.
• Streamlined workflow processes for better customer service and reduced wait times.
• Developed and executed performance management programs to increase employee engagement and productivity.