Leon Thomas III
Washington,DC
Summary
Proven leader in the hospitality sector, adept at elevating guest experiences and sales at Capitol City Brewing Company. Excelled in high-volume dining environments, leveraging exceptional customer service and suggestive selling to boost revenue. Skilled in cash handling and staff training, consistently fostering a positive and efficient team atmosphere. Demonstrates a strong work ethic and memory retention, significantly enhancing dining satisfaction.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Lupo Marino
Washington, DC
03.2024 - 09.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Server
Lupo Marino
Washington, DC
04.2021 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Capitol City Brewing Company
Washington, DC
03.2018 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Cuba Libre Restaurant
Washington, DC
05.2012 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
Bachelor Of Fine Arts - Advertising Design
Savannah College of Art And Design
Atlanta, GA05.2003
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Menu Memorization
- High-volume dining
- Service prioritization
- Suggestive Selling
- Food sales and promotion
Timeline
Restaurant Manager
Lupo Marino
03.2024 - 09.2024
Server
Lupo Marino
04.2021 - 02.2024
Server
Capitol City Brewing Company
03.2018 - Current
Server
Cuba Libre Restaurant
05.2012 - 07.2018
Bachelor Of Fine Arts - Advertising Design
Savannah College of Art And Design