Leona Blumenthal
Johnstown,CO
Summary
Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines. Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level custodian position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Brings a cheerful, optimistic, and adaptable approach to work environment.
Overview
6
6
years of professional experience
Work History
Annuity Administrative Support
Express Employment, Premier Insurance Partners, LLC
04.2023 - Current
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Maintained office calendars to track important dates and deadlines.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Monitored and directed incoming mail and prepared outgoing mail.
Credit Card Customer Service Agent
FNBO
09.2021 - 12.2022
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Processed recurring automated payments and credit card payments.
- Assisted with reconciliations and customer communications.
- Received inbound customer calls related to credit.
- Supported customers with invoices, statements and other basic questions.
- Built strong relationships with customers to increase retention and loyalty.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
Custodian
Lincoln Public Schools, Northeast High School
08.2020 - 01.2021
- Clean assigned areas including but not limited to bathrooms, classrooms, and offices, replace broken lights and assigned team cleaning/gym set-ups.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Moved furniture for cleaning and set up for special events.
- Reported damages and hazardous conditions to management for further action.
- Reported vandalism or other damage to property to supervisor.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes, shoveling snow, and removing debris.
Cashier/Bookkeeper
Sapp Bros Mini Mart
01.2020 - 06.2020
- Reconciled and corrected issues with financial records.
- Reduced financial discrepancies through transaction monitoring and management.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Certified Nursing Assistant
Hospice, Aseracare Hospice
03.2019 - 05.2020
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided comfort care
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens, keeping spaces fresh and clean for patient health and satisfaction.
Certified Medication Aide
Fusion Medical Staffing
06.2019 - 11.2019
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered medications to patients and remained vigilant for negative side effects.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Certified Nurse Aide
RTG Medical at Madonna Rehab Hospital
02.2018 - 03.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Certified Medication Aide
Mosaic
04.2017 - 02.2018
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered medications to patients and remained vigilant for negative side effects.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Monitored medication storage area to maintain medication security and control.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Monitored patient responses to medication to report adverse reactions quickly.
Education
No Degree - Accounting
Southeast Community College Area
Lincoln, NENo Degree - Accounting
Fort Hays State University
Hays, KSHigh School Diploma -
Silver Lake High School
Roseland, NE05.2008
Skills
- Snow Removal
- Chemical Cleaners
- Time Management
- Room Setup and Breakdown
- Facility Opening and Closing
- Excellent Communication Skills
- Waste and Recycling Management
- Janitorial Equipment Familiarity
- Accident and Injury Prevention
- Damage Reporting
- Team Collaboration
- Attention to Detail
- Skilled Housekeeper
- Spill Cleanup
- Cleaning and Sanitizing
- New Employee Training
- Hazardous Chemical Handling
- Active Listening
- Laundry Services
- Conflict Alleviation
- Supply Replenishment
- Conscientious and Detail-Oriented
- Biohazard Disposal
- Vacuuming and Sweeping
- Following Regulations
- Providing Feedback
- Adaptable and Flexible
- Facility and Site Cleaning
- Communication and Interpersonal Skills
- Productivity and Time Management
- Site Inspection and Evaluation
- Safety Standards
- Proper Waste Disposal
- Trash Collection and Removal
- Remove Trash
Timeline
Annuity Administrative Support
Express Employment, Premier Insurance Partners, LLC
04.2023 - Current
Credit Card Customer Service Agent
FNBO
09.2021 - 12.2022
Custodian
Lincoln Public Schools, Northeast High School
08.2020 - 01.2021
Cashier/Bookkeeper
Sapp Bros Mini Mart
01.2020 - 06.2020
Certified Medication Aide
Fusion Medical Staffing
06.2019 - 11.2019
Certified Nursing Assistant
Hospice, Aseracare Hospice
03.2019 - 05.2020
Certified Nurse Aide
RTG Medical at Madonna Rehab Hospital
02.2018 - 03.2019
Certified Medication Aide
Mosaic
04.2017 - 02.2018
No Degree - Accounting
Southeast Community College Area
No Degree - Accounting
Fort Hays State University
High School Diploma -
Silver Lake High School
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